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<![CDATA[ABOUT THE POSITION AND OUR COMPANY We are an IT consulting group that also manages our own Datacenter in-house. Our company is a one-stop shop for all of our Professional clients' needs. All of our consultants must be extremely professional, first and foremost; and technically capable secondarily. Everyday involves something different, exciting and is never boring! The person chosen will begin with an evaluation period at $10 per hour and 20 hours per week for 90 days. After the initial evaluation has been completed, the feasibility of converting to a Full-time (W2) employee will be determined. Before an offer can be made, the candidate must also pass a back-ground check. MINIMUM REQUIREMENTS � Excellent people skills, communication skills and self-management skills � Honesty, integrity, motivated and a genuine desire to help � Very reliable; able to manage your time and your work, and get things done � Excellent Customer Services and Communication Skills � Able to explain complicated technical issues to our high-end yet non-technical clients � Professional (business casual) appearance required. SKILLS AND EXPERIENCE WITH THE FOLLOWING � Windows Server OS: 2008, 2003 � Desktops: Windows, Office, Mac OS, Anti-virus, etc. � Exchange Server 2010, 2007 and 2003 � Windows Server 2008 Hyper-V; virtualization in general � Terminal Services, VPN and other remote connectivity � Cisco Security/Wireless/VoIP Products � Local and Wide Area Networks and Routing � Unified Threat Management (UTM) devices (e.g. Fortinet, SonicWALL, Watchguard) � Other networking gear (switches, routers, etc.) � Mobile Devices: iPhone, Android, BlackBerry, etc. If interested please send us your resume in either PDF or Word format.  <ul class="blurbs"> <li> Location: Morrisville/Cary</li> <li> Compensation: $10 per hour 20 hours per week for 90 days</li> <li> This is a part-time job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[About AgileAssets Inc: AgileAsset's achievement of making the 2011 Inc. 500|5000 list of the fastest--growing private companies in America can be attributed to hiring the best of the best and striving for an unrivaled culture of excellence and innovation. AgileAssets has become the leader in the infrastructure and transportation management field by developing the cutting-edge technologies that are constantly revolutionizing the industry. As a member of our organization, you will be given the opportunity to work alongside the leaders of our organization, where your ideas will be heard. The extensive resources and technical knowledge that will be at your fingertips will allow you to take a proactive role in developing, implementing and supporting software applications that challenge the status quo and offer unique and innovative solutions to our clients. Job Description- Client Technical Support The Client Technical Support position will join the talented support team within our rapidly growing organization to help in the identification, prioritization and resolution of client support cases. We are looking for someone who enjoys diving into and investigating a variety of application troubleshooting issues. You will be responsible for providing an effective resolution of client-reported issues ensuring a high level of hands-on customer service. (This is not an IT/Systems Admin-Help Desk position) Qualifications<ul> <li> A deep understanding and demonstrated knowledge of SQL and ORACLE relational databases <li> 2+ years of experience in a technical support role is highly desired <li> BS degree in MIS, CIS, or computer science preferred <li> Drive and motivation to jump into complex issues <li> Critical thinking capabilities are crucial <li> Strong client facing communication skills and previous experience <li> Ability to balance time and effort between multiple concurrent issues and their related tasks for resolution <li> Desire to grow a deep understanding of our custom software solutions </ul> Perks<ul> <li> Full Medical, Dental and Vision Insurance <li> 401(k) Matching <li> Company Paid Life and AD&D Insurance <li> Company Paid Short-Term and Long-Term Disability <li> Paid Time Off <li> Casual Dress Code <li> Monthly Birthday Festivities <li> Breakfast Taco Thursdays <li> Open Channels of Communication  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[POSITION SUMMARY: Responsible for Help Desk coverage, user support, training, and general network & hardware support. JOB DUTIES � Evaluate, prioritize, log, and track Help Desk requests calls using Track-It! Help Desk software, maintaining history records and related problem documentation � Escalate requests when additional technical expertise is needed for resolution � Support, maintain, and troubleshoot customer issues in relation to our assigned hardware and software � Perform general network support and administrative tasks � Troubleshoot local and remote network access and connectivity issues � Assist in documenting processes and procedures for operations, Help Desk procedures, trouble ticketing, and network infrastructure � Train new and existing customers on workstations, network environment, and security policies & procedures � Install and configure desktop and laptop systems for new and existing customers � Assist in networking and technical projects as assigned � Assist in conducting training classes, including equipment setup and teardown, as well as teaching, depending on the class and the type of instruction � Provide coverage for the Help Desk during a designated time slot and provide backup when needed. � Other duties as assigned QUALIFICATIONS � Graduate of an accredited college or university with a degree in a computer-related field, or course work in a networking- or software-related field, or two years of experience in networking/customer support/computer operations � Strong communication, organization, customer service, and interpersonal skills � Strong experience with IT Help Desk support both over the phone and in person � Demonstrated working knowledge of computers, operating systems, networks and customer support � Ability to work Monday-Friday on a day shift (approximately 8am -- 5pm) plus occasional after-hours and weekend support for users, maintenance or project work � Must exhibit a customer service focus and demonstrate the ability to maintain a courteous, professional demeanor and attitude while assisting users. � Very team orientated with the ability to work as an individual � Self motivated, able to set and achieve goals � Positive and can-do attitude Please submit resume and salary requirements. Thanks you!  <ul class="blurbs"> <li> Location: Cary</li> <li> Compensation: approx $38-$40k DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Our firm is seeking part-time PC Technician for residential and small businesses. The ideal candidate will have: � At least 1 year PC troubleshooting/repair experience � Possess one or more of the following certifications or comparable experience: A+, Network+, MCP, MCSE � Reliable transportation a must! � Outgoing personality is a key! Candidates cannot be afraid to make recommendations on upgrades and solutions to our customers. We offer an hourly rate plus a great commission/incentive plan. On average, our techs are earning over $35/hr! We offer very flexible schedules, with daytime, evening and weekend job opportunities available. Please forward your resume to the link provided with the word "Raleigh Tech" in the subject line. <ul class="blurbs"> <li> Location: Morrisville / Rolesville / Wake Forest</li> <li> Compensation: $12.50 hr plus commissions </li> <li> This is a part-time job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[This is a 6-month contract position with one of our clients. Strong possibility of extension or conversion. The hours are Sunday through Thursday working 11PM to 8 AM (ending Friday morning). This is an exciting opportunity with one of the hottest companies in the Triangle. If you are seeking a company that values their employees and provides continuous training, you will not want to bypass this opportunity. As a Technical Support Engineer, Level 3 you provide support for diagnosing, reproducing, and fixing software and hardware issues. You will troubleshoot protocols running on client hardware to assist customers with problem isolation and resolution. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and technical problem solving skills, and be someone who embraces challenges. Essential Functions: <ul> <li>Resolve customer problems via the telephone, the web or Autosupport. <li>Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans. <li>Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of your specific area of expertise. <li>Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues. <li>Create new knowledge base articles to document new solutions for reuse throughout the center. <li>Participate in technical communications within the Technical Support Engineering team to share best practices and learn about new technologies and complementary storage applications. <li>Begin to focus on an area of technical specialization and attend classes, complete lab projects, read and work with other Technical Support Engineers on cases which will help cultivate that expertise. </ul> Requirements: <ul> <li>Strong written and verbal communication skills <li>Strong interpersonal communication and customer service skills are required in order to work successfully with customers in high stress and/or ambiguous situations. <li>Working Knowledge of some of the following protocols and applications: <ul><li>SAN (FCP and iSCSI) <li>Virtualization <li>Networking (including knowledge of Brocade and Cisco), TCP/IP <li>CIFS and NFS, the Windows and UNIX file sharing protocols (prefer Unix/NFS experience) <li>RAID 0 and 4 </ul><li>Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment <li>Ability to follow standard engineering principles and practices <li>Creative approach to problem solving <li>Must have 2 or more areas of expertise in the following: SAN, Virtualization, networking, backup and recovery, Windows, Linux, Unix, Fibre Channel, iSCSI; including at least 2 years of experience working in that particular specialty. </ul> Education & Experience: <ul> <li>A Bachelor of Science Degree in Computer Science, Electrical Engineering or related field and 5+ years of experience in data storage, networking, system administration or technical support is required. <li>Unix or Windows troubleshooting skills a must. <li>RAID and storage appliance experience a plus. <li>Production support experience a must (supporting enterprise customers). <li>NFS or CIFS experience a must. <li>Excellent communication skills (both verbal and written). </ul> To apply directly through our Web site, <a href="http://webconnect.sendouts.com/index.aspx?id=HireNetworks&Key=Cn&ApplyNewCan=0&PostNum=1197&SiteId=Webconnect&Group=Webconnect" rel="nofollow"> click here</a>. You may also apply for this position by sending a Word resume to Martha Michaux through this ad. Please reference CLMM-2924 in the subject line. The Grass Really is Greener. . . HireNetworks is a leader in strategic recruiting, staffing, vendor management and HR consulting services to blue chip, international and emerging-growth companies. We focus on providing elite, pre-screened personnel for the information technology, life sciences, healthcare and semiconductor sectors. We also offer career management to professionals seeking opportunities in technology, business, sales and the life sciences. We are ranked as one of the Top 5 Technical Recruiting firms in the Triangle and Best Places to Work by the Triangle Business Journal in 2011 and 2010. Serving as a collaborative business partner, HireNetworks offers expanded services and alliance service networks that enable clients to build their businesses, as well as their staffs. HireNetworks has earned the loyalty of a growing customer base through consistent placement of top talent providing intellectual capital, enduring material value and corporate stability. For more information, please visit www.HireNetworks.com. HireNetworks is an equal opportunity employer. <ul class="blurbs"> <li> Location: RTP, NC</li> <li> Compensation: $40.00 - $44.45</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Tower Legal Staffing is in search for a HELP DESK SUPPORT SPECIALIST This is a permanent, full time position with A prestigious and prominent NC law firm of 125+ attorneys . This position will be located in Charlotte, NC. Close collaboration with IT Engineers and the attorneys and staff is required to assist us in rendering exceptional client service and a high level of technical service supporting the software and hardware needs of our firm. The ideal candidate selected for this position must provide guidance for appropriate use of our systems and develop technical solutions. Required Education and Experience �High school diploma or equivalent required. �College degree with substantial coursework in information systems or equivalent experience. �Microsoft Office Specialist certifications in Word, Excel and Outlook and law firm experience preferred �Minimum 3 years experience in a structured employee service technology position including two years of hands-on PC hardware, operating system, and software support. �Advanced experience with Microsoft Windows 7 and Microsoft Office 2010 �Experience with remote access technologies � MUST HAVE PRIOR LAW FIRM EXPERIENCE Duties and Responsibilities �Provide onsite customer support for all PC-based applications offered by the firm �Set up and configure laptop & desktop PC's and PDA's for staff and lawyers according to department and firm guidelines �Identify, research and resolve technical problems through coordination with HelpDesk peers, IT System Engineers and others �Respond quickly to telephone, email, and in-person requests for technical support �Track and monitor all issues to insure timely and effective resolution, escalating to others in IT Support as necessary �Work with the staff and lawyers to ensure that they understand how to use the technology tools available to them, enabling them to realize the highest level of productivity to minimize recurrence of use-related issues �Provide multimedia meeting support as necessary, including the support of projectors and teleconference systems onsite and offsite �May assist in testing of new software and hardware and provide feedback as necessary Required Skills �Exceptional interpersonal skills necessary to work effectively with people at all levels �Highly organized and solutions-oriented with advanced technical skills �Strong conceptual knowledge of software and hardware configurations and software applications �Demonstrated ability to effectively use PC-based word processing, on-line technology, database, presentation, document management, intranet, extranet and spreadsheet software currently in use �Exceptional oral and written communication skills as necessary to translate complex technical information to non-technical employees �Familiarity with request and completion tracking in service management software �Ability to work effectively with little supervision in an atmosphere of multiple projects, shifting priorities, and deadline pressure �Excellent analytical skills, including the ability to compile, review, and determine logical conclusions or recommendations based on data and information, which widely varies in content and format If you are interested in applying to this position, please email your resume to NCproject@towerls.com. (Resumes in Word Format are preferred). Please reference in the subject line of your email, "Help Desk". We look forward to hearing from you!  <ul class="blurbs"> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Volt is a world-class leader in the staffing services marketplace. Founded in 1950, we have current annual revenues of over $2 Billion. Volt is among the top five staffing companies. Volt provides Contract Staffing, Contract to Hire, and Managed Service Programs to Fortune 1000 companies. Volt supplies workforce design solutions in Engineering, Information Technology, Scientific, and Technical/Professional disciplines. Volt is an Equal Opportunity Employer. Volt Workforce Solutions is actively seeking a Web Application Customer Support professional for a client in Durham, NC.This is a contract position which will last 6 months and will continue based on the performance of the candidate. Responsibilities will include: Customer support Deal directly with customers either by telephone, electronically or face to face Respond promptly to customer inquiries Handle .and resolve customer complaints Obtain and evaluate all relevant information to handle inquiries and complaints Perform customer verifications Process orders, forms, applications and requests Direct requests and unresolved issues to the designated resource Keep records of customer interactions and transactions in internal web based system Record details of inquiries, comments and complaints Record details of actions taken Follow up on customer interactions Software Training Setup new customer accounts Setup Webex training for system users Conduct trainings as necessary (different time zones and depending on customers availability) Customers follow up after the trainings Documentation (strong in technical writing or written communication skills will be a big help for this task) Keep user guide, tutorial, quick tips, and any documentations related to the internal web based system up-to-date. Write new documentations as needed. Assist in proof reading documentations and make the necessary changes. Requirements: -Strong working knowledge and experience in software and web applications required -Able to multi-tasks and flexible to switch from one assignment to another -Great team player and excellent in customer support skills -Very good verbal and written communication skills -Strong interest to learn new technologies -Have experience in software training will be a plus For immediate consideration and a possible phone screen with a Recruiter, please email your cover letter, resume, and 2-3 professional references as an attachment in MS Word format. Thanks!  <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $15.00 - $16.00 per hour</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Crispin Corporation, a leading worldwide provider of automation solutions for television broadcasters, is extending its renowned customer support services with the addition of a talented, motivated and energetic individual with professional technical support experience. Responsibilities include answering the phone for incoming customer service calls and responding to e-mails, troubleshooting issues as reported by the customer, working with co-workers at Crispin and dealing with vendors to resolve issues.. This is a full time position and the ideal candidate will have the following skills and experience: <li>Excellent verbal and written communication skills and a professional, friendly demeanor on the phone.</li> <li>2-4 years of prior technical support experience.</li> <li>Proficient with Microsoft Office and other common Microsoft Windows software applications.</li> <li>Previous experience in providing customer service for technology, computer hardware or software firms is desirable, but not required (training will be provided).</li> <li>Previous experience in a television Master Control environment is desirable, but not required.</li> <li>Able to multi-task and work effectively in a team environment.</li> <li>Periodic coverage for emergency after hours support is required.</li> <li>Advanced technical skills are not required but candidate must be comfortable communicating software-related technical support matters.</li> <li>Fluency in Spanish is desirable but not required.</li> <li>Local candidates preferred.</li> Crispin offers: <li>Highly competitive salary and benefits package. Benefits include paid time off, medical, dental, and disability insurance, 401k, profit sharing and stock options.</li> <li>On-going training and the opportunity to learn about the exciting and dynamic television technology industry.</li> <li>A professional, friendly work environment and a 5-day work week.</li> E-mail resume with salary requirements to address provided. Crispin provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Crispin complies with applicable state and local laws governing non-discrimination in employment. Crispin expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, national origin, age, disability, or veteran status. <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $30k-$40k - Depends on experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Innovative Talent Solutions is seeking an IT Help Desk Support Associate for an engaging opportunity with our client located south of Cary, NC. This is a terrific chance to showcase your sharp, professional, and exemplary IT help desk support skills, plus further expand your knowledge and technical skills. Key Responsibilities To Include: � Manage Calls Reporting PC Issues � Route Communications (Emails/Calls) to Appropriate Department(s) � Document Incoming Calls � Maintain & Update Issues Database Additionally, the ideal candidate will offer excellent customer service skills, and have an in-depth understanding and working knowledge of PC hardware/software issues. Experience & Education Requirements: � Proficiency with Microsoft Office Applications � Strong Desktop Support Experience � Demonstrated Help Desk/Call Center Exp, Including Issue-Reporting � Working Knowledge of ACD Systems � Excellent Customer Service Skills This is a great opportunity for the right candidate to get their foot in the door and excel in a professionally rewarding yet challenging environment! If you meet the above qualifications, please send your resume in Word doc format today for immediate consideration. <ul class="blurbs"> <li> Location: Southwest of Cary, NC</li> <li> Compensation: To Be Discussed</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[IT Specialist Our Durham client is seeking a motivated and experienced IT Specialist with progressive IT systems support and administration of various software platforms to join their team immediately. The ideal candidate will provide desktop and server support for our client's lab research operations and IT systems with proficiency administering/troubleshooting Windows servers and desktops, and network administration. Required Education + Qualifications: � Minimum of BS in Computer Science or Related Degree � 3+ Years Experience in a GLP/cGMP Environment � Biotechnology, Pharmaceutical/Life Sciences Experience is Required � Vendor Management and Contract Negotiation Experience is Required � Computer System Qualification + 21 CFR Part 11 with Biotechnology Focus � Working Knowledge of Multiple Programming Languages + Lab Systems: Waters MassLynx, Agilent Chemstation, ChemLaunch, OpenLab ECM/CDS + ELN � Excellent IT Communication + Interpersonal Skills � Strong Multi-Task + Prioritization Ability Working Software/Systems Knowledge: � MS Windows Environment � User + Administrator Experience with Laboratory Software Systems: LIMS, ELN, CDS, Inventory, Etc. � Experience with: Waters MassLynx, Agilent Chemstation, ChemLaunch, OpenLab ECM/CDS + ELN � Computer System Qualification + 21 CFR Part 11 with Biotechnology Focus This is a terrific opportunity for the right candidate to work in a highly rewarding and professional environment with a generous compensation and benefits package! If you meet the above qualifications, please send your resume in Word doc format for consideration today! <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: To Be Discussed</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[CSBS Business Services has openings for Full-time Computer Operator II's in the Raleigh/NC State area to provide phone coverage, create and route incidents and provide tier one and tier two help desk support to the U.S Department of Agriculture for the exchange server and IT technical systems in a high volume call center. Job duties include but are not limited to: Answering incoming calls, creating incident tickets, routing incidents and performing password resets along with basic Network IT trouble shooting maintaining 95% accuracy. Hours: This position requires you be available to fill in for an 8 hour shift between the hours of 6:30 AM and 8:00 PM Monday-Friday for scheduled and unscheduled FTE absences. Facility is closed for Federal Holidays! Qualified candidates are required to have experience answering a high volume of phone calls, working with help desk incident management software, Hardware installation, Software installation, Windows 2000, 2003 and XP networking and networked devices and dial up networking and broadband, wireless access. This position requires a high level of multitasking, typing skills of 40 WPM and the ability to perform well under stress in a customer service driven environment. Two-four week paid training will be provided. Qualified personnel should also have Network IT experience with the following programs to be considered: Remedy Ticket System Adobe 5x-9x Cisco Security Agent Juniper SSL VPN Lumension Patch link McAfee End Point Encryption Explorer 6x/7x Microsoft Office 2003/2007 Norton Anti-virus Verizon MCI Symantec Ghost Solution Suite ver 2.5 Windows XP Please email your resume, salary history and certifications to HumanResources@csbsllc.com  <ul class="blurbs"> <li> Location: Raleigh NC</li> <li> Compensation: Competitive</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Direct hire opportunity with a client of ours in Morrisville, NC. They are looking for a Help Desk/Systems Administrator to administer, maintain and support their network, workstation and server infrastructure. Requirements: <ul> <li>At least two (3+) years experience in supporting a Microsoft Windows based network. <li>Expert troubleshooting abilities. <li>In-depth knowledge of Microsoft Windows and Microsoft Windows Server. <li>In-depth knowledge of Active Directory, IIS and Windows Server Roles. <li>In-depth knowledge of mobile smartphone devices. <li>In-depth knowledge of telephony hardware. <li>Excellent verbal and written communication skills. </ul> Minimum Qualifications: <ul> <li>3+ years of proficient support experience in the Information Technology field with specific emphasis on Microsoft software infrastructure (Windows, Windows Server) and mobile smartphone devices. <li>Degree in Computer Information Systems or a related field from an accredited academic institution. <li>Technology specific certifications are a plus. <li>Application/Web/Database development experience is a plus. </ul> Looking for people with systems administration experience (Windows Server, IIS, Active Directory, etc.) who learning new technology skills. Client is a small company so the ideal person was the lone IT person in another small company (or part of a small team) who is used to handling anything that can come up. In the course of a day you could handle server issues, move phones and jump on the phones to assist the helpdesk team. Some responsibilities include: <ul> <li>Deploy, administer, monitor and troubleshoot a number of hardware, network, software and systems. This includes the ability to perform complex troubleshooting diagnostics, research, evaluation and documentation duties on hardware, software, operating systems and network problems for end users. <li>Install and repair necessary hardware/software/operating systems at the desktop and server level; participate in the implementation and design of server and network environments; and manage help desk requests for assistance. Will also be responsible for maintaining and troubleshooting network printers and mobile smartphone devices. <li>Manage the help desk ticketing system to assign tickets to existing IT team based on escalation level, document all incident requests, incident solutions, project solutions and time accountability. This includes management of contractors and 3rd party vendors. <li>Setup and configure servers and workstations, including PCs, monitors, keyboard/mouse and telephone handsets. <li>On call coverage. <li>Occassional travel to remote office locations (should not be often). </ul> Local candidates only. No sponsorship available. To apply directly through our Web site, <a href="http://webconnect.sendouts.com/index.aspx?id=HireNetworks&Key=Cn&ApplyNewCan=0&PostNum=1195&SiteId=Webconnect&Group=Webconnect" rel="nofollow"> click here</a>. You may also apply for this position by sending a Word resume to Kendra Andrews through this ad. Please reference CLKA-2927 in the subject line. The Grass Really is Greener. . . HireNetworks is a leader in strategic recruiting, staffing, vendor management and HR consulting services to blue chip, international and emerging-growth companies. We focus on providing elite, pre-screened personnel for the information technology, life sciences, healthcare and semiconductor sectors. We also offer career management to professionals seeking opportunities in technology, business, sales and the life sciences. We are ranked as one of the Top 5 Technical Recruiting firms in the Triangle and Best Places to Work by the Triangle Business Journal in 2011 and 2010. Serving as a collaborative business partner, HireNetworks offers expanded services and alliance service networks that enable clients to build their businesses, as well as their staffs. HireNetworks has earned the loyalty of a growing customer base through consistent placement of top talent providing intellectual capital, enduring material value and corporate stability. For more information, please visit www.HireNetworks.com. HireNetworks is an equal opportunity employer. <ul class="blurbs"> <li> Location: Morrisville, NC</li> <li> Compensation: Up to $60,000.00</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Wanting to break into the technical world? We are seeking several people for Level 1 help desk positions in Durham. Training will be 9-5 Monday - Friday for three weeks and after that you will work about 20-30 hours a week with rotating Sundays. You must possess good customer service and typing skills. Interested...respond today! <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $10 an hour for the first 90 days with an increase based on experience after tha</li> <li> This is a part-time job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are a growing independent software vendor serving the manufacturing operations market, with clients in the U.S., Mexico, Europe, and China. Our Chapel Hill, NC headquarters has an immediate opening for a contract Application Support Specialist, with possibility for permanent hire. Position requirements include: Support and enhance web-based and on-premise computer programs of a moderate to high degree of complexity and scope, involving major manufacturing activities and complex data collection and manipulation problems. Interact with end users, primarily by email, phone, or on-line, and occasionally on-site. Perform necessary research, analysis, and design; program development; preparation of documentation; write instructions and procedures; test, debug, and implement program maintenance changes into a production environment; interact with internal issue tracking and source code control systems. One to two years application programming experience with VB.NET required. Experience with Microsoft SQL Server, web application development with Internet Information Server preferred. Experience with manufacturing processes, especially quality management and production operations a plus. Associates degree in a Computer / Information Systems, Engineering, or related technical discipline is minimum requirement. Travel required on occasion. Rotating on-call responsibility for after-hours support.  <ul class="blurbs"> <li> Location: Chapel Hill, NC</li> <li> Compensation: Competitive, based on relevant experience</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Description Requisition #: R911584 Location: UNITED STATES.NORTH CAROLINA.RESEARCH TRIANGLE PAR Job Title: Customer Operations Analyst Region: AMERICAS Area of Interest: Cisco Services (Formerly Customer Advocacy) Level of Experience: Experienced - Non Manager Flexible Work Option: No Job Description: ANALYST.IV.CUSTOMER OPERATIONS.CUSTOMER ADVOCACY Cisco seeks a Customer Operations Analyst to work with designated mission-critical customers, such as service providers and financial services companies, ensuring they receive premium-level service. As the liaison between the customer and Cisco technical support, you will track everyone and everything that touches the service process, driving improvements and ensuring excellence at every phase. With significant exposure both internally and externally, you will have the opportunity to make a difference in this stimulating role. The ideal candidate possesses superior project management and communications skills, and demonstrates the ability to diplomatically influence and effectively manage key relationships and challenging situations under pressure. In addition to the above: . Write processes and procedures for customized support services. . Ensure proper delivery and sales of product and service solutions. Identify need for and assist with creation of customer training. . Act as business driver to improve customer's and Cisco's internal operations. . Understand customer's internal business functions and culture. . Project manage customer facing projects and internal advanced service improvements. . Identify, build and maintain relationships with customer's internal management. . Act as single point of contact for operational issues. . Coordinate technical issues and customer needs. . Represent customer needs to Cisco post-sales support teams and applicable organizations. . Travel to quarterly customer site visits to present operational issues/activity, customer satisfaction and gap analysis to customer and internal Cisco personnel. . Provide customers with updates on hot or escalated issues. . Coordinate and conduct weekly conference calls to provide status reports to customer. Create and present quarterly reports to customers with analysis of customer's support needs. Required Skills: . Typically requires a BS/BA degree or equivalent plus 4-6 years related customer support experience, project management experience or business experience. . Ability to work as a team member in a cross-functional matrix environment. . Excellent presentation and communication skills. . Knowledge of vertical market business trends and concepts. . Strong project management skills. . Strong influencing and negotiation skills. . Strong critical thinking and decision-making skills. . Strong understanding of Cisco's internal business functions. . Understanding of Cisco's sales cycle. . Understanding of pertinent software applications used for reporting and researching. . Ability to use PC/phone/pager for frequent communication. . Strong technical gap analysis skills and customer sat and customer service gap analysis skills-ability to apply knowledge and formulate customer recommendations. . CCNA or equivalent technical/networking knowledge. . Understanding of Cisco product and solutions. . Proficient with MS Office applications(Excel, Powerpoint, Word, and Outlook). . Experience with Pivot tables and macros a plus. Demonstrate the ability to excel in the following areas: 1. Customer Service 2. Conflict Management 3. Analytical and Trend analysis 4. Communication/Presentation For more information, please refer to the HTOM website at: <a href="http://wwwin.cisco.com/CustAdv/ts/fts/htom/index.shtml" rel="nofollow">http://wwwin.cisco.com/CustAdv/ts/fts/htom/index.shtml</a> for further information Specific requirements: . Act as customer's strategic support consultant and advocate. . Lead continual improvement strategies to optimize customer's perceptions of service and support. . Understand customer's business, vertical market trends, financial complexities and monetary flow. . Identify up-sell opportunities and collaborate with account teams to develop compelling business justifications. . Establish/manage strategic cross functional relationships with account stakeholders globally. . Drive internal organizational improvements, MBOs and Best Practices. . Deliver complex service solutions for top-tier FTS customers. . Lead and influence stakeholders through critical delivery situations. . Manages customer facing projects and internal service improvements. . Be an established "go to" person and main point of contact for customer and internal operational issues. . Be an established "go to" person and leader within the HTOM organization. . Possess a high level of business acumen - demonstrated application of advanced business theory and extensive experience in multiple business functions. . Possess an in-depth working knowledge of a customer's specific business environment; that is, industry, vertical, products, challenges, etc. Please apply at: <a href="http://www.movethatblock.com/job/listings/12663020?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=30" rel="nofollow">http://www.movethatblock.com/job/listings/12663020?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=30</a> <ul class="blurbs"> <li> Location: RESEARCH TRIANGLE PAR, NC</li> <li> Compensation: negotiable</li> <li> OK to highlight this job opening for persons with disabilities</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Description Business BRS Location(s) US - North Carolina - Research Triangle Park Title Director, Technical Support Requisition ID 83756BR Job Description The Director of the Americas will oversee remote technical support operations for the U.S. and Latin America. This position will report directly to the Sr. Director of Global Technical Support and collaborate closely with peer directors in EMEA and APJ. Primary Responsibilities include: � Responsible for the development of six, U.S. based frontline support managers. � Act on emerging problems and customer request trends to engage engineering, operations, manufacturing and product management as necessary to: � Ensure escalated and/or emerging issues are properly (i.e. distinctly, efficiently, timely, and with properly outward communication) isolated with engineering and manufacturing to the root cause level including component/part/code, version, source/vendor and situational parameters in which the issue(s) occur. � Ensures issues in play are communicated as clearly and proactively/preemptively as possible to prepare the community for and enable them with effective detection and deflection and to mitigate speculation, concern and random actions. � Develop a cost/impact analysis of emerging and pending issues to consider field, remote, logistics and account/customer impacts (including pending deals) and mitigations according to considered scenario options for management. � Prioritize and represent pending issue and requests within sourcing organizations (e.g. internal and partner engineering, third party vendors etc.) to influence focus according to most appropriate customer needs. Ensure effective processes are in place for global resources to get efficient action on high profile situations which require exception actions like chassis swaps, and mechanical replacements. � Maintain a balanced focus between urgent issues and important strategies to ensure continuous progress is made without lags, waste or distractions as needed to see a pending issue through to conclusion between the community impacted and the resolution source. This includes regular meetings and discussions between customer and supplier resources, providing facilitators with effective technical information needed to convey status and action plans, representation of customer issues in context of all relevant considerations including technical and business impacts, scope of impacts to current and potential customers, and involvement of other parties including partners and executive management. � Define and engage in the communication of plan of action to be executed across operations, manufacturing and engineering to effect elimination of issues and management of perceptions. � Provide to support an up to date record of pending resolution actions on emerging and escalated issues with data needed for reporting to the field and customers. � Maintain a comprehensive definition of the qualification criteria which represents the core knowledge and abilities a technical person should have to properly engage directly with engineering. Ensure it is in a format which can be assessed, measured and made visible through the system(s) of record for assessing and engaging competencies. � Participate and help define an optimized Fault Analysis capabilities to enable corporate quality to have visibility to emerging issues. � Participate and help orchestrate FCO actions such that the best possible actions can be taken. � Work with Domain Engineers and to identify and leverage alerts/fault messages which can serve to better isolate symptoms to root causes and optimize the resolution and detection of problem trends. � Work with Professional Services to apply proactive and health check processes to maintain effective customer/solution performance. Technical Competency: � Fundamental understanding of network architectures and protocols � Fundamental understanding of backup applications � Fundamental understanding of SAN/NAS Skills Required: � Excellent oral and written communication. � Financial management and staffing � Advanced skills in analytical and problem solving with attention to detail � Ability to work as an individual or on a team. � Self-starter with ability to learn quickly and operate in a fast paced environment. � Project management and negotiation skills. Behavioral Competencies Required: � Leader: Ability to organize or influence a group of people around a common goal. � Leadership: Ability to organize or influence a group of people to achieve a common goal. � Mentor: Ability to guide, coach, or develop others in all facets of their profession. � Collaborative: Develops cooperation and teamwork while participating in a group, working toward solutions which generally benefit all involved parties. � Openness: Ability to hear other ideas and consider them with equal value. � Customer Oriented: Listens to and anticipates needs of the customer. � Improver: Passion for continuous improvement Experience Required � Typically requires 15+ years of professional experience and 8 + years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience). � Experienced in managing large enterprise customers � Experienced in developing relationships with key constituent groups such as Sales and Development Engineering Beneficial Education & Certifications � Bachelors degree in Computer Science or MBA Please apply at: <a href="http://www.movethatblock.com/job/listings/12692978?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=11" rel="nofollow">http://www.movethatblock.com/job/listings/12692978?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=11</a> <ul class="blurbs"> <li> Location: Research Triangle Park, NC</li> <li> Compensation: negotiable</li> <li> OK to highlight this job opening for persons with disabilities</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Position Summary High level analyst assigned to support ShareFile's "data-driven" core value and requires thorough understanding of all company data. Responsible for mining internal data to assess company performance and identify opportunities for improvement across the sales, marketing, and support departments. Requires creative problem-solving approach and ability to summarize technical findings at a high-level. Principal Responsibilities . Thoroughly understands company databases and possesses the ability to sift through large sets of data to pinpoint meaningful findings . Presents technical findings in summarized form to non-technical audiences . Proposes and tests hypotheses based on detailed analysis and summarizes findings . Develops structured implementation plans for rolling out changes to business processes based on successful findings . Works with members of multiple departments to understand processes and data / reporting requiremetns . Develops reports / dashboards to measure and track performance Other Duties and Responsibilities . May provide technical direction and some project management within a project team. . Actively supports and enforces the company's data processes and standards. . Mentors and motivates more junior employees. Supervisory Responsibilities . No direct people management responsibility, but will lead projects and coordinate resources as necessary.Qualifications and Requirements . BS degree or equivalent in statistics, mathematics, engineering, computer science, or related field is preferred. Advanced degree also preferred. . Experience using a variety of statistical techniques including: hypothesis testing, multiple regression, logistic regression, cluster and segmentation analysis, survival analysis, and data mining. . Significant and demonstrated knowledge of relational database technologies and SQL strongly desired . Experience in the design, development and preparing business reports, including use of master/detail, slice and dice, drilling methodology, filters, graphs, and so on, is required. . Experience using BI / data warehouse tools is desired. Please apply at: <a href="http://www.movethatblock.com/job/listings/12695478?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=9" rel="nofollow">http://www.movethatblock.com/job/listings/12695478?search%5Bkeywords%5D=sales&search%5Blocation%5D=Durham%2C+NC&search%5Bwithin%5D=25&show_page=9</a> <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: negotiable</li> <li> OK to highlight this job opening for persons with disabilities</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We currently has openings for Field Technicians for a 4-day contract position with a medical facility in Durham, NC. In this role, you will perform hardware updates on medical equipment using standard hand tools. Perform software updates of medical devices using various proprietary software applications. Perform electrical safety tests on medical devices using an electrical safety analyzer. Record results manually and input the results into software application. Perform functional tests on medical devices. Use a bar code scanner to input and manipulate data in to a Microsoft Excel spreadsheet. The schedule will be February 20-24, 2012 working 8am-5pm each day. There is no flexibility on the scheduled days and the hours worked and only local candidates will be considered.  <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $16/hr.</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are looking for career minded, dedicated and driven professionals who are desire a career in Information and Technology.Many of the top employers in the Triangle area utilize us to help staff their IT departments. Some of our hiring partners are currently looking for individuals to fill Level I and Level II Help Desk and Tech Support positions. Positions require a range of experience from no IT experience to those individuals with 1-3 years experience in IT. Positions and projects are based on individual skills, knowledge and abilities. It is our job to make the perfect match of personality and position based on your career goals. Requirements: Education: High School Diploma or GED is required. Industry certifications required. Candidates who do not meet Industry Certification Requirements may qualify for our IT Career Development and Placement Program. Completing the tuition based Career Development Program and IT certifications will qualify you for the positions available with our clients.Not all applicants are accepted into theIT Career Development Program. If you do not meet our client's certification requirements and wish to be considered for an assessment for admission into the IT Career Development Program, please submit your resume. A Career Consultant will contact you to arrange an assessment appointment for admission consideration. Experience: Some computer experience preferred. Qualified individuals without experience will be considered. Other: Strong communication skills and superior customer service skills are required. LOCAL CANDIDATES ONLY Qualified candidates will demonstrate strong drive, dedication and commitment to success.  <ul class="blurbs"> <li> Location: Raleigh/Durham</li> <li> Compensation: $12-$19/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Need experince Server Tech for MSP. Looking for the right canidate with the following skils 1. Experience in Microsoft Server Operating Systems - Windows 2003 Server, Windows 2008 Server 2. Experience with Backup solutions, installing and troubleshooting 3. Experience with Microsoft Exchange, creating mail accounts and troubleshooting 4. Experience with creating user accounts in Active Directory 5. Ability to troubleshoot error messages. 6. Ability to build a server from loading the OS to implementing into an existing environment. 7. Microsoft Certification is required. Some local travel might be neccessary. Mileage will be paid for any travel.  <ul class="blurbs"> <li> Location: Raleigh NC</li> <li> Compensation: Compensation based on Experience </li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Accentuate Staffing has partnered with one of the top clients in the RTP in need of a Tier II Desktop Support technician. Candidates must have experience with a wide array of technologies and should be accustomed to environments in excess of 1000 end users. Their environment consists of the following technologies: Windows XP / Win 7, Office 2003 & 2010, VPN, Exchange, Dell hardware. Candidates should be expected to perform the following tasks while working for our client: 1. Perform analysis, diagnosis and resolution of complex problems for end-users and recommend and implement corrective solutions. 2. Install, configure, test, maintain and troubleshoot end-user workstations and related hardware and software. 3. Support customer issues and requests by creating, tracking and documenting solution in a support database and monitoring the support queue. 4. Must be able to independently resolve complex problems using current job knowledge and using research and external resources. If this role seems like a role that you would thrive in, you need to send us your resume IMMEDIATELY!!  <ul class="blurbs"> <li> Location: RTP, NC</li> <li> Compensation: $20/hr.</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Sequoia Retail Systems, Inc. is the leading independent provider of comprehensive point-of-sale, inventory control, e-commerce, and textbook management systems to colleges and universities throughout the nation. With a sole focus on technology and a staff that includes many industry veterans, Sequoia has grown with its customers over the last 26 years. Headquartered in Silicon Valley, and an office in Raleigh, North Carolina, Sequoia Retail Systems offers employees an opportunity to work with an industry leader in a collegial environment. We are currently seeking a talented and flexible Tier II Help Desk Technician to join our busy IT Support department in our Raleigh, NC office. We are looking for someone with at least 2 years + experience supporting database applications within an SQL Server environment. The role will require an individual to apply his/her proven SQL knowledge and experience to ensure that our e-commerce applications interact efficiently with a SQL database. The selected candidate will: � Have experience writing and manipulating SQL scripts, fault finding and resolution where possible � Have a good understanding of SLA's with an understanding of database and computer hardware � Prior help desk application support experience is preferred This is a fantastic opportunity for someone in a Helpdesk/Support role with strong SQL skills to broaden their scope and be part of exciting projects with growth potential. A SQL test will be required to prove your proficiency. Does this sound like the kind of challenge you're looking for? If so, please send your resume to HR@sequoiars.com. Principals only, please. Sequoia Retail Systems does not accept unsolicited agency resumes. Any agency resumes submitted without a signed agency agreement become the property of Sequoia Retail Systems.  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[About AgileAssets Inc: AgileAsset's achievement of making the 2011 Inc. 500|5000 list of the fastest--growing private companies in America can be attributed to hiring the best of the best and striving for an unrivaled culture of excellence and innovation. AgileAssets has become the leader in the infrastructure and transportation management field by developing the cutting-edge technologies that are constantly revolutionizing the industry. As a member of our organization, you will be given the opportunity to work alongside the leaders of our organization, where your ideas will be heard. The extensive resources and technical knowledge that will be at your fingertips will allow you to take a proactive role in developing, implementing and supporting software applications that challenge the status quo and offer unique and innovative solutions to our clients. Job Description- Client Technical Support The Client Technical Support position will join the talented support team within our rapidly growing organization to help in the identification, prioritization and resolution of client support cases. We are looking for someone who enjoys diving into and investigating a variety of application troubleshooting issues. You will be responsible for providing an effective resolution of client-reported issues ensuring a high level of hands-on customer service. This is not an IT/Systems Admin or a Help Desk position. Qualifications<ul><li><h3>A deep understanding and demonstrated knowledge of SQL and ORACLE relational databases <li> 2+ years of experience in a technical support role with an IT applications focus is highly desired</h3> <li> BS degree in MIS, CIS, or computer science preferred<li> Drive and motivation to jump into complex issues <li> Critical thinking capabilities are crucial <li> Strong client facing communication skills and previous experience <li>Ability to balance time and effort between multiple concurrent issues and their related tasks for resolution <li> Desire to grow a deep understanding of our custom software solutions</ul> Perks<ul> <li> Full Medical, Dental and Vision Insurance <li>401(k) Matching <li> Company Paid Life and AD&D Insurance <li> Company Paid Short-Term and Long-Term Disability <li> Paid Time Off <li> Casual Dress Code <li> Monthly Birthday Festivities <li> Open Channels of Communication  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Company located in Cary, NC looking to hire several Level 1 Support Technicians/Help Desk �2-3 years experience working a remote, telephone driven support role in a corporate environment �Expert knowledge/understanding of Active Directory, TCP/IP Protocols �Experience utilizing VPN/Remote Access Technology Two shifts available - Rotating shift (1st, 2nd, or 3rd) - 17.00 per hour - 1st Shift - 15.50/hr <ul class="blurbs"> <li> Location: Cary, NC </li> <li> Compensation: 15.50 -17.50 </li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[ <h1>Adam Jordan Associates</h1> <hr> <h2>Customer Support Manager</h2> <h3>Job Description:</h3> Customer Support Manager Immediate opening for a Customer Support Manager. The Customer Support Manager will manage a 24x7x365 team of Software Support Engineers ensuring a high quality delivery of support and service to our customer-base. This is a hands-on role that will require engagement at all levels--tactical and strategic. Tier 1 support is provided by the customer. The Customer Support Center team provides detailed analysis/resolution of issues that our customers cannot resolve. Products are implemented premise-based or hosted (SaaS) model. The successful candidate is professional, highly motivated, analytical/technical and has the ability to function well in a fast paced, dynamic organization. The position is based in Cary, North Carolina. The position reports to the Director Customer Support. Essential Duties & Responsibilities:  Responsible for the scheduling, staffing, management and development of the 24x7x365 Customer Support Center team.  Develops operational plans for the team, managing execution and measuring results to meet SLAs.  May interact directly with original requestor, advise others on how to respond or escalate to a higher level if needed.  Ability to effectively manage crisis situations and effectively control the situation while communicating status to all levels of the customer and company management team.  Ability to anticipate problems and take decisive action, giving regard to the impact on both the customer and the company.  Ability to work across all departments to research and resolve issues.  Provide escalation support for 24x7x365 operations.  Coordinate release weekends and service windows.  Responsible for oversight and coordination of customer notifications.  Continually seek opportunities to increase customer satisfaction and deepen client relationships by interacting effectively at all levels of the client organization.  Responsible for creating process and procedures to ensure adherence to response-time, resolutiontime and response-quality SLA metrics.  Maintain and improve our support infrastructure and workflow (Salesforce).  Creatively drive online services (knowledge-base, self-service portal, social media, etc.) to aid customer self help.  Partner with key individuals to drive customer improvement initiatives and CSC efficiency opportunities.  Identify training opportunities; partner with Training Analyst to ensure training feedback is provided/documented. Train staff on CSC process and procedures.  Facilitate new program development as new programs/products and services are identified.  This is not a computer call center. Qualifications, Knowledge & Abilities:  Requires 8 years experience in a relevant field with a minimum of 4 years of managing staff in a 24x7x365 technical support environment.  BS/BA Degree in Logistics, Transportation, Computer Science or other related area.  Minimum 4-6 years experience with web based applications.  Experience with technical integration including data exchange, application configuration and software installation.  Proficient with the following software tools: MS Office products.  Experience with various software applications including Microsoft Office Suite.  Experience managing customer expectations and resolving customer issues and concerns.  Strong coaching abilities in order to drive performance and foster collaboration and respect amongst team.  Experience managing projects (documenting processes and practices, accepted project methodology) required.  Concerted effort to learn company software solutions from a functional and technical perspective.  Ability to work on multiple complex tasks concurrently.  Can work independently or in team structure.  Ability to form consensus and provide team leadership.  Can take initiative and make decisions as necessary.  Strong written and oral communications skills (including technical writing and presentation skills).  Must be an entrepreneurial, self-starter possessing excellent time management skills. <h3>About Adam Jordan Associates:</h3> Enterprise Software company that is growing at a 25% rate per year. <h3>Apply Now: <a href="http://ziprecruiter.com/cl/9968fde8" rel="nofollow">http://ziprecruiter.com/cl/9968fde8</a></h3>  <ul class="blurbs"> <li> Location: Cary</li> <li> Compensation: Apply for more info</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Our needs are simple, we are seeking a Sr. level technician to support both Windows and Mac platforms. The position is a lead position (in charge of 2 direct reports) so prior lead experience is a must. The environment is a 100+ user environment. Employee will: � Troubleshoots operating system, hardware and application issues on desktop and laptop computers in a mixed (Windows/Linux/Mac) environment. � Deploys new workstations, utilizing imaging technologies and manual operating system and application installations. � Desktop configuration and environment management including patching, software upgrades, anti-virus, malware protection, asset management, software licensing and metering utilizing centralized desktop management tools If you have strong supporting experience and would be interested in learning about a permanent role located in the Raleigh, NC area please submit your resume. More details will be provided to those who apply. <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We have 10 part time technical support roles for a local client. These are long term and we will have varying shifts. Candidates MUST have some prior technical support experience and will be paid $10/hr. Please respond with your resume.  <ul class="blurbs"> <li> Location: Cary, NC</li> <li> Compensation: $10.00/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[A company with more than 50 offices and representatives worldwide is looking for an IT Specialist (System Administrator) in Raleigh, NC to provide basic IT support in the company's office 2-4 hours per week on call. Requirements: - Experience in PC and office equipment maintenance; - Administration of OS Windows; - Services and protocols - AD, DHCP, DNS; - OS Linux - Admin knowledge required to install, configure and manage it; - Knowledge of networking technologies and server equipment. Please, send your resume, cover letter and hourly rate to the e-mail given above. Thanks! <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: Work on an hourly basis;</li> <li> This is a part-time job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[ POWTEC Will Relocate A Qualified Candidate For This Opportunity Sr. Project Manager Kansas City, Missouri Help Desk Job Summary Project Manager (PM) will lead a 30+ team of Help Desk Professionals in multiple locations and be responsible for all aspects of the development and implementation of multiple projects from concept to implementation. PM is responsible for creating detailed work plans, schedules, project estimates, resource plans and status reports. PM will be POWTEC's primary customer contact and must have excellent verbal and written communication skills. This position requires strong intrapersonal, team building and coaching skills. Individual will be expected to train, coach and mentor all staff. This position will be expected to perform technical writing as needed. Work under general to little supervision and assist with other company efforts as needed. Essential Duties and Tasks � Manage all contract tasks � Review work discrepancies � Supervise personnel performance and communicate policies, purposes and goals of the organization � Review and submit records of service and verify that the hours on the record of service match monthly invoice � Schedule and monitor professional development training and conduct performance appraisals � Maintain lists of Government Furnished Equipment and Government Furnished Items � Coordinate travel requests and ensure travel funds are available, not exceeded and are in compliance with all federal travel regulations � Identify methodologies and performance schedules to ensure work is progressing satisfactorily � Take personal ownership of the department and be committed to its success � Responsible for all aspects of the development and implementation of assigned projects and provides a single point of contact for those projects � Take projects from original concept through final implementation � Interface with all areas affected by the project including end users, computer services, and client services � Define project scope and objectives � Develop detailed work plans, schedules, project estimates, resource plans, and status reports � Responsible for project tracking and analysis � Ensure adherence to quality standards and review project deliverables. Manage the integration of vendor tasks and tracks and reviews vendor deliverables � Provides technical and analytical guidance to project team � Recommend and take action to direct the analysis and solutions of problems as they arise Skills, Knowledge and Experience � Management experience, including expertise in the management and control of funds and resources using complex reporting mechanisms and demonstrated ability in managing multi-task awards and/or subcontract awards of various types and complexity � Proven ability to communicate effectively up and down the chain of command � Experience managing large (30+) teams preferably in multiple locations � Experience providing help desk support services for enterprise data center hardware, software and security functions � Proven ability to coordinate multiple simultaneous efforts in a fast-paced environment � Knowledge of enterprise data center operations including troubleshooting skills � Documented experience with customer follow-through � Demonstrated ability to problem solve and think critically � Solid understanding of computer basics including Windows, Excel, Word, Operating Systems, the Internet and Internet applications � Proven ability to understand reports and make informed recommendations � Excellent verbal, and written communication skills � Dedicated commitment in a team environment � Ability to recognize areas requiring improvement and better practices and be able to move quickly to implement them � Must be a self-guided individual capable of self-teaching and inner-direction. Will have a basic and intuitive understanding of what needs to be done Physical Demands � Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus � The employee may occasionally lift and/or move more than 20 pounds � Employee will sit for several hours each day but will also need mobility and ability to stand, type, and walk for periods of time � The employee is occasionally required to stand and stoop, kneel, crouch, or crawl � While performing the duties of this job the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear Qualifications � B.A. or B.S. in computer science or related field or equivalent experience � PMP or equivalent certification preferred � Minimum ten years' experience in IT, three years in Help Desk Environment � Minimum five years' experience as a Project Manager, three years in Help Desk Environment leading a large team � ITIL Certification � Must be able to pass a High Level Security Clearance, Background Investigation including but not limited to; Fingerprinting, State/Federal Criminal History and Credit Checks � Must be able to pass pre-employment drug screen, and will be subject to any post-accident and/or reasonable suspicion testing throughout employment � Must be a U.S. Citizen Work conditions � The noise level in the environment is moderate � The environment is a typical office setting How to apply Submit an application and resume to HR @ powtec.com or fax attention Recruiter to 360-377-8608 You may find our Application on our website at <a href="http://www.powtec.com" rel="nofollow">http://www.powtec.com</a>. POWTEC has administered, and will continue to administer, all aspects of employment, including, but not limited to, compensation, benefits, transfers, layoffs, return from layoff, sponsored training, educational tuition assistance, and social and recreation programs without regard to race, color, religion, sex, age, national origin, physical or mental disability or marital status, except where a bona fide occupational qualification applies.  <ul class="blurbs"> <li> Location: Kansas City, MO</li> <li> Compensation: Salary; Med/Dent/Vision/Life; 401K; PTO; Holidays; Wellness; Education; STD/LTD</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Step on up to a new and exciting job! We are currently seeking an Integration Engineer for a well established company in Durham. This position is a Four month contract-to-hire that allows you to be the face of the company when you visit our client sites to install the software, resolve issues and deliver technical sevices. If you have what we are looking for, send your resume immediately! Bachelors (Computer Science or MIS) degree, or comparable experience Minimum 5 years of technical/software support or software integration experience Familiarity with Java, and Oracle 9i/11g Familiarity with SQL strongly preferred Healthcare Information Systems Integration preferred HL7 interface engine experience Python or equivalent scripting experience preferred Passion for Organizational Excellence in Customer Care Good Written and Verbal Communications  <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $28 - $30/Hour </li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Helpdesk/Messaging Support Analyst Level II The selected candidate will provide Tier-2 support services for Exchange 2003/2007, messaging support. The technician will primarily be tasked with resolving incidents for external and internal clients over the phone in a Call Center environment, and by tickets. Basic troubleshooting for desktop and Microsoft Office is required. You must be able to maintain Metrics, SLA goals, and customer satisfaction goals. The required knowledge is listed below: * Working knowledge and experience supporting email migrations & profile setups for Pop, Imap, Mapi, RCP/HTTPS email setup ups * Efficient in using and configuring client side components (Outlook, Outlook express, Mac Mail, Outlook 2011 for Mac, and Mobile Devices, etc.) * You will need to be able to walk an Administrator/End-User through a profile set up, and rebuilding profiles using Outlook/Entourage/Mac Mail/Ipad * Knowledge of Active Directory and its relationship to Exchange * Understanding of SMTP message flow * Basic understanding of troubleshooting steps that should take place for connectivity issues relating to email delay, DNS, Inet issues * Calendars issues such as conflict messages, resource rooms, delegates setups * Being able to browse and create public folders and permission * SharePoint experience is a plus * Light Hardware experience but not necessary (2+ years of working knowledge of Laptop/PC repair, Printer setups, and removal of virus/spyware is a Plus) Qualifications: * Experience with IMAP/POP/MAPI * Microsoft certification in Exchange, Windows Server, and/or Active Directory * Experience migrating users to Exchange 2003 to 2007-2010 * Experience with basic network troubleshooting, and DNS is a Plus * Vocational Diploma/College Degree or Certifications such as A+, or N+ * 2+ years experience Hours are 1:00 PM - 10:00 PM Monday through Friday. Compensation: A competitive package consisting of a base salary plus full company benefits To apply, please click on the following link: <a href="http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=PERIMETERUSA&cws=1&rid=210" rel="nofollow">http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=PERIMETERUSA&cws=1&rid=210</a>  <ul class="blurbs"> <li> Location: Morrisville, NC</li> <li> Compensation: Negotiable</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Communications lead cable installer - Part time 16-24 hours per week (weekend work) Friday - Sunday Purpose: Under general supervision, lead and participate in the installation and troubleshooting of copper and fiber optic cable systems. Duties, Functions and Responsibilities: Essential duties and functions, pursuant to the American with Disabilities Act, may include the following. Other related duties may be assigned. A. Daily work assignments and goals for telecommunication installers, cable pullers and helpers. B. Monitor the performance of job tasks by less experience telecommunications personnel. C. Meet with customer to review weekly progress reports. D. Assist the Project Manger to ensure projects are brought in under budget and installation is accepted by the customer. E. Assist the Project Manager to ensure safety requirements are followed throughout the project. F. Monitor the installation to confirm the NEC, BICSI,TIA/EIA standards and local/state codes are followed. Knowledge, Skill and Abilities: Must possess required knowledge, skill, abilities and experience and able to explain and demonstrate, with or without that the essential functions of the job can be performed. � Knowledge of NEC, BICSI, TIA/EIA and local standards and codes. � Skill in oral and written communications. � Skill in using computers, copper and fiber optic test equipment. � Skill in handling multiple tasks and prioritizing. � Skill in handling conflict and uncertain situations. � Skill in analysis and problem solving. � Ability to work with frequent interruptions and change in priorities. � Ability to train others. � Ability to manager other technicians, cable pullers and helpers. � Ability to operate fiber optic and copper splicing equipment. Must have reliable transportation. All applicants are subject to a background check. EEO. Please forward resume for consideration. <ul class="blurbs"> <li> Location: Durham area</li> <li> Compensation: $18.00 -$25.00 Dependant upon qualifications</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are currently searching for additional talent to add to our recruitment team. The ideal candidate will have a background in IT or have a passion for the video game field. The role will be focused primarily on IT and Video Game positions. This position requires strong MS Office and communication (written/verbal) skills. This is an entry-level opportunity and no previous recruiting experience is required. We have morning, afternoon, and evening hours available. <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: 9/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are seeking an IT Support Supervisor to work onsite at a leading open source technology company in Raleigh, NC. Primary Responsibilities - Lead a team of technicians that provide technical support for employees - Provides hands and feet support for infrastructure issues - Will provide Tier 1/2 troubleshooting for desktop/laptop issues and other IT services including systems, network, telephony, video conferencing - Will contribute as needed to office relocation/expansion projects along with other general IT projects Required Skills/Experience - Experience of a minimum of 5+ years in UNIX/Linux administration of systems in a Corporate / Academic environment - Experience leading technical teams - Outstanding customer service, communication and documentation skills, as well as ability to interact and communicate with team members globally - Demonstrated ability to solve problems quickly and skillfully - Basic understanding of networking and solid Linux troubleshooting skills required - Preferably experience with technical facilities environments (ie cooling, power infrastructure) as well as with facilities projects - BSc/BS degree preferred or equivalent experience - Ability to work as part of an energetic and dynamic team whilst demonstrating flexibility, autonomy and a desire to make things happen  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: Competitive Salary + Benefits</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Innovative Talent Solutions is seeking a motivated and experienced Information Technology Specialist to provide immediate technical support to our client's staff. Availability for overtime hours as needed is essential in this position. Credential(s) as a Microsoft Certified Technology Specialist (MCTS) is highly preferred. Education & Experience: * Bachelor's Degree or Equivalent Highly Preferred * Microsoft Certified Technology Specialist (MCTS) Credentials Highly Preferred * 3+ Yrs Experience in a Structured, Client-Service Technology Industry * Remote Access Technologies, VPN, Wireless + Cellular Data Connectivity, A/V Experience * Excellent Client Interaction + Interpersonal Skills are Must-Have's * Effective Prioritization, Project Management, Issue Resolution + Organizational Skills * Demonstrated Responsiveness in a Multi-Faceted, Deadline-Driven Environment * Strong Communication Skills to Translate Complex Technical Info � Software Knowledge: * 2+ Yrs Hands-On Experience with Hardware Configuration, Software Applications + OS Support * Advanced Microsoft Windows XP + Microsoft Office '07 or Higher * Microsoft Certified Technology Specialist (MCTS) Credentials Highly Preferred If you meet the above qualifications, please submit your resume in Word doc format today for immediate consideration of this engaging opportunity. <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: To Be Discussed</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Innovative Talent Solutions is seeking a full-time temporary, experienced and technically savvy IT Support Technician for our well-established client. Education & Qualification Requirements: � AA Degree or Higher � 4 to 6 Years of Related Field Experience � Basic Networking Terminology + Concepts Required � Professional Communication + Customer Service Driven � Proven Troubleshooting Skills + Decision-Making Ability � Strong Ability to Prioritize � Self-Starter that Demonstrates Initiative + a Team-Player � Multi-Tasks + Adaptable to Changes Software, Systems & Hardware Knowledge: � Microsoft Operating Systems: Windows NT4.0/2000/XP/'03 � MS Office Applications: XP, 2003 � Active Directory + Exchange Messaging 2003-10 � Microsoft Systems Management Server '03 � Cisco IOS Routing & Switching, Wireless Access Points + Protocols, Network Security � A/V Equipment Innovative Talent Solutions is eager to hear from qualified candidates that would like to discuss this terrific opportunity further. Please send your resume today for immediate consideration! <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: To Be Discussed</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are a 40 year old company currently looking for a technician to join our service team. This Individual should have experience in the following areas: Windows OS -- various versions Printer experience -- electro mechanical and electronic experience Software Installation -- experience installing applications on various versions of Windows Door Access -- Experience installing door access hardware and software. Car provided-excellent benefits. Please do not apply unless you have the experience above. Thank you. <ul class="blurbs"> <li> Location: RALEIGH, N. C.</li> <li> Compensation: SALARY BASED ON EXPERIENCE</li> <li> Telecommuting is ok.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[INTERESTED CANIDATES MUST APPLY IN PERSON Monday-Friday 8:30 am-3:30 pm. Tammy Lynn Center 739 Chappell Dr Raleigh, NC 27606 About us: The Tammy Lynn Center for Developmental Disabilities offers educational, residential and family support services to children and adults with special needs. The Center's goal is to provide the individuals it serves the opportunity to maximize their abilities in a loving, nurturing environment. About our Employment Opportunity: Minimum Education/ Experience: High School Diploma and 5 years related experience or an equivalent combination. IT Certification a plus. Must have a valid North Carolina Driver's License. Brief Description of Work Performed: Develops strategic IT plans and standards to include assessing emerging technologies. Designs and oversees the development, testing and implementation of computer application systems. Monitors system operations and correction of system operations problems. Modify, enhance or add modules to current programs; adapts purchases software systems to conform to hardware used by department. Maintains listings of software users and access requirements, to include VPN access. Maintains inventory listing of all computer hardware and system details. Prepares weekly status reports for SLT. Must demonstrate professionalism and good judgment. Must be highly organized and able to multi-task. Hours/Days of Work: Part Time, not to exceed 25 hrs/wk Monday -- Friday, Non-Exempt Pay Rate: Based upon experience TLC Operations, Inc. is an equal opportunity employer and welcomes applications from anyone qualified. Requires clean criminal background - state and nationwide. Must pass drug test. EOE Tammy Lynn Center campus is a Smoke Free Environment. We also follow a no Fragrance policy so please do not wear perfumes, colognes or other scented products. INTERESTED CANIDATES MUST APPLY IN PERSON Monday-Friday 8:30 am-3:30 pm. Tammy Lynn Center 739 Chappell Dr Raleigh, NC 27606  <ul class="blurbs"> <li> Location: Raleigh-near NCSU</li> <li> Compensation: DOE</li> <li> This is at a non-profit organization.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Looking for experienced Helpdesk Professionals with 2 years of experience. - Technical Helpdesk Expereince minimum of 2 years - Password resets - Remote login troubleshooting - 40 hours a week - Must be able to pass background and Drug Screen If you are interested in this position please send in an updated Word copy of your resume for review. <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: $12/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Apex Systems is seeking a Japanese Speaking Technical Support Consultant for a 2-3 month contract. Must be fluent in Japanese Willing to work 7pm to 4am shift to support a Japanese Client. Monday - Friday Technical experience and knowledge is a plus. Must be comfortable working in a Windows/Microsoft Environment. If interested please send your resume to the email address listed. Thank you! <ul class="blurbs"> <li> Location: Morrisville, NC</li> <li> Compensation: 20/hr</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[I am looking for someone to service a xerox 250 and a xerox 4110 copier. Please call Johnny at 252-432-6184. <ul class="blurbs"> <li> Location: Henderson</li> <li> Compensation: Negotiable</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Our company is looking for multiple, highly qualified Windows Administrators/Support Engineers. Job Description: Troubleshoot website, network connectivity and system issues within SLA/escalation guidelines. Take inbound technical support inquiries via phone, e-mail, and voice-mail. Completely and accurately record all change execution updates in the ticketing system. Manage Server or Network monitoring stations in the NOC during required times. Escalate all non-technical customer issues to Service Managers. Assist new customer support employees with customer knowledge development. Execute all non-revenue based chance and shared infrastructure change as required. Need MCTS Certification, experience in enterprise environment, and managing hosting or web hosting corporation. Experience supporting Active Directory, DNS, and WINS also needed. Required Skills: Server 2003 and 2008 Active Directory VMWare Email resume AND salary requirements. <ul class="blurbs"> <li> Location: Raleigh/Durham, NC</li> <li> Compensation: Based on Experience-$25-$50/hr, email resume AND salary requirements</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Our company is looking for multiple highly qualified Linux Administration/Linux Support Engineers. Job Description Troubleshoot issues in support of enterprise production web hosting systems within SLA/escalation guidelines. Take inbound technical support inquiries via phone, e-mail, and ticketing systems. Completely and accurately record all change execution updates in the ticketing system. Manage Server or Network monitoring stations in the NOC when necessary. Engineer will be the first point of contact for technical peoblem resolution. Escalate all non-technical customer issues to Sercive Managers. Assist new customer support employees with customer knowledge development. Execute all non-revenue based certification in their area of expertise as requested by management. Experience needed: Red Hat Enterprise Linux (RHEL), supporting LAMP stack technologies, installation, configuration, administration and support of UNIX/LINUX, RHCT version 4 or 5, Solaris 9 or 10 experience, VMWare. Required skills: Linux Red Hat Experience LAMP stack RHCT Email Resume AND Salary Requirements.  <ul class="blurbs"> <li> Location: Raleigh/Durham, NC</li> <li> Compensation: Based on Experience-$25-$43/hr, email resume AND salary requirements</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are currently looking multiple professionals who qualify for Desktop/Tier III Support personnel. Below is a list of the job duties and requirements. Email resume AND salary requirements. Job Description Telephone & Remote Desktop takeover Accepts and logs authorized calls by phone, web, or mail Qualifies service calls Categorizes and prioritizes incidents and service requests Telephone (only) remote troubleshooting Incident management tools and technologies Remedy/Heat ticketing system Has experience providing 100% phone support Has OUTSTANDING customer service skills Requirements: Desktop Admin Windows Admin Systems Admin Active Directory Exchange DNS Support/Maintenance Remote Technology Experience (ex..Webx) <ul class="blurbs"> <li> Location: Raleigh/Durham, NC</li> <li> Compensation: Based on Experience-$11-$35 Email resume AND salary requirements</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[This will be an open-ended contract that will last 3+ months. Ideal candidate for these positions should have the following: -experience pulling structured network cable (Cat5, Cat5e, etc) -must have prior working experience with punchdowns and terminating endpoints -excellent communication skills and professionalism These projects will be local to North Carolina, primarily in the Triangle, but some may require travel to other parts of the state. Technicians will be responsible for the installation and support of network hardware within hospitals and medical facilities. Occasional overnight stay in hotels may be required, but will be paid for. ***all candidates are subject to criminal background check and drug screen***  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: 8-11/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Temporary position for an IT help desk. Need someone with 4+ years experience in providing tech. support and must be knowledgeable in both Mac and Linux operating systems. Responsibilities would include: updating security software, resetting passwords, and responding to service requests. Must be an excellent communicator and organized! <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: $25 per hour</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We have an exciting opportunity for a Helpdesk Tech with a growing company in Raleigh, NC. You would be answering phone calls and emails from users about hardware, software, and network problems then solving those problems for the user over the phone or through email. This position would involve identifying customer problems/complaints and assigning them properly. More complex problems would be escalated to another tier of support specialists. On-going training will be provided along with regular maintenance updates alongside other IT staff units. Requirements: -Phone support experience -Call center experience -Windows Operating systems -ITSM ticketing tools -Remote dial-in -VPN About Tech USA: Tech USA, is a comprehensive provider of staffing and workforce solutions throughout the Infrastructure and Information Technology Industries, including Education, Healthcare, Financial, Government, Engineering, and Cyber Security. We are actively seeking candidates for contract, contract-to-hire, project support and permanent placement jobs throughout the nation. View our website to see a list of our current open positions; however, not all of our positions are listed so don't forget to submit your resume and request a consultation with one of our IT recruiting specialists to explore your opportunities further. At Tech USA we understand that next to your family, your career is one of the most important aspects to a happy and fulfilling life. This is why we take the time to truly understand and get to know our candidates, so we can then pair them with the right job, not just any job. As a result, Tech USA is known throughout the industry for quality, reliability and the highest satisfaction from both our clients as well as the candidates that we represent. Contact a local Tech USA representative today and learn about the many opportunities we may have available for you. Tech USA is an equal opportunity employer.  <ul class="blurbs"> <li> Location: Cary, NC</li> <li> Compensation: Negotiable</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[SunTech, located in Research Triangle Park, has been a leader in automated blood pressure technology for two decades. This experience and expertise is matched with an equally impressive record of recruiting talented, proven clinical engineering and scientific professionals as well as promising young prospects from top universities. The future holds enormous promise--for SunTech Medical and for you. Discover the benefits of working for a company that has been blazing the trail in blood pressure measurement technologies for more than twenty years. About Research Triangle Park SunTech Medical is located in Morrisville, North Carolina. Our location allows you to get a first-hand look at one of the fastest growing academic and research centers in the U.S., Research Triangle Park. Brush up on your golf knowledge at the Golf Hall of Fame; or just enjoy the pure relaxation of the mountains and ocean that are close by. Take your career and your life to new levels in this versatile community. Job Summary: Technical Support Technician is responsible for responding to and resolving product support issues and training for our international customers (primarily the Americas) on all SunTech products. Primary Responsibilities: � Perform component level troubleshooting and repairs of printed circuit boards; � Provide telephone, email, etc. technical support and product troubleshooting to customers; � Perform on-site technical support, as and when needed; � Proactively interface with all customers to build an effective working relationship with all levels of customer employees, especially on the service aspects of our customers' operations; � Originate RMA records and documentation for products to be returned; ensuring that repairs of ALL SunTech products are completed within the required timeframes; � Continually assess, track and provide monthly updates to management; � Recipient of Customer complaints and action follow-up, utilizing the SunTech Quality system; this will include the origination of customer complaints, related CAPA's and related RMA's. � Development and delivery of training programs for customers, via onsite or remote training classes, on the job training; � Other duties as assigned. Physical Requirements: Work is performed in a normal office environment; 0-10 % travel nationwide; Ability to lift 20 lbs. Minimum Qualifications: Education: AA, AS degree in Engineering, technical school, or equivalent experience Experience: 4-6 years customer service/support experience, preferably in an international medical device company. Competencies: � Excellent organizational skills � Superb customer service and follow up skills; � Excellent ability to troubleshoot a variety of technical and non-technical customers; � Multi-tasking skills; � Ability to work under pressure with strict deadlines; � Ability to assess problems, recommend appropriate solutions, and implement them � Excellent communication skills; � Excellent interpersonal skills � Detail-oriented � Strong experience in Word, Excel, PowerPoint, Crystal reports, etc. Please visit www.suntechmed.com/careers for more information.  <ul class="blurbs"> <li> Location: Morrisville, NC</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Local Service Provider is looking for a part-time Computer Hardware Technician. This position is designed for a level II technician to service and repair a variety of company products (laser printers, laptops, desktops, etc. . .). Daily work may involve long periods of standing, walking, bending, reaching, stretching, climbing or similar activities as well as lifting or moving items weighing up to 50 pounds. Requirements: - A+ Certification preferred. - At least one year experience repairing and configuring laser and multi-function printers. - Must be able to pass criminal and dmv background checks. **Please respond to this ad with your resume and cover letter outlining your hourly salary requirement and please reference PHT/CL in the subject line.**  <ul class="blurbs"> <li> Location: Raleigh, NC </li> <li> Compensation: Commensurate with experience</li> <li> This is a part-time job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[<a href="http://jobs.timewarnercable.com/job/Morrisville-BB-Installer-1-Job-NC-27560/1692032/" target="_blank" rel="nofollow">Click here to apply for this BB Installer 1 Job (Morrisville, NC, US)</a> Morrisville, NC, US Posting Job Title: BB Installer 1 Requisition #: 133101BR Posting Location: United States - North Carolina - Morrisville Area of Interest: Engineering/Technical Operations Position Type: Full Time Posting Job Description: Time Warner Cable's East Region Technical Operations department currently seeks a BB Installer for their Moorisville, NC location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position. Schedule: TBD Purpose: Responsible for installing one or all of the following at the customer's home or office: cable, high speed data, and digital phone. Equipment installed may include analog or digital systems for video, high- speed data and voice. Management reserves the right to add, change or revise this job description at any time. Essential Job Functions: �Directly responsible for installation from the tap to the customers equipment. �Accountable for referring problems between the tap and headend to plant technicians. �Installs equipment and network interface units and drop wires into customer location. �Disconnects and reconnects service as instructed. �Tests equipment to adjust signal strength and ensure optimum reception. �Communicates with customers on-site, encouraging them to upgrade equipment or service packages. �Demonstrates ability to learn equipment and steps required for correct installations and basic problem solving. �Handles routine installations. �When non-routine issues arise, chooses from clear cut courses of action for next steps or escalates. �Receives detailed instructions on all work. �Work is closely supervised and reviewed for completeness and accuracy. �Performs other duties as assigned. Required Qualifications: �Basic mechanical aptitude, ability to climb utility poles, work outdoors year round, and be unafraid of heights required. �Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions required. �Valid driver's NC license, as well as good driving record required. �Must pass a pre-employment drug screen and background check required. Must be able to use all safety and climbing equipment. Preferred Qualifications: �Experience troubleshooting and repair as an Installer or Field Technician is preferred. �Strong electronics/electrical or structured wiring background is preferred. �Previous cable television or related experience is a plus. �Computer skills are a plus. FCC Unit_TWC 0593 <ul class="blurbs"> <li> Location: Morrisville, NC, US</li> <li> Compensation: Hourly</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[STS International is looking for an IT Analyst I to work at our RTP-NC campus . This is a Part time position with STS International. I have listed the job description for review. If you are interested in the position, please send me an updated resume. I will then contact you to discuss this opportunity in more detail. Please let me know if you have any questions. Job Summary: Provide high quality technical, operational and procedural Tier I - Level 1 telephone & case support to internal employees and vendors. Position Accountabilities: � Provide frontline Help Desk technology support for GTRC general issues and second level support for Client Funded Projects � Familiarity with industry standard troubleshooting practices, excellent communications skills and demonstrate a solid commitment to customer satisfaction. � Prioritizes assignments and works independently or as part of a team in a professional environment. � Capable of detecting and diagnosing problems that identify software or hardware failures. � Correctly documents and maintains all trouble calls and requests for service in the Help Desk ticket system. � Performs administrative duties such as resetting network passwords, determining account restrictions, managing rights to network resources, resolving printing issues and creating, modifying and deleting user accounts using tools. � Some backup responsibilities might be required for Tier 1 - Level 2 functions to make sure support redundancy is available. � All work is metrics driven so attention to details and no problem with metrics reviews to evaluate performance should not be an issue. Qualifications: � In-depth knowledge of Microsoft Windows XP Professional operating system, Microsoft Office and their interrelationship to Windows Active Directory server network. � Advanced experience with PC, laptop and printer hardware. � General understanding and experience in common desktop management concepts such as local profiles, roaming profiles and software distribution. � Intermediate Active Directory experience. � Intermediate Microsoft Exchange experience. � Basic understanding of Enterprise applications such as Altiris, McAfee, Security Software � Strong communication, writing, and interpersonal skills that pr a team approach to problem resolution. � Strong customer service skills. � Ability to work within a team. � Self motivating individual. � Ability to research and stay current with new technologies. � Ability to handle high call volumes and multitask. � Ability to handle calls from all levels of technical complexity. � Flexibility and versatility in developing approaches and problem solving. � Ability to set priorities and organize workflow. � Strong commitment to diversity in the workplace. � Knowledge or use of Remedy ticketing system a plus Education: � Certifications preferred but not required (MCSE, A+, CCNA, Network+, RHCE) � 1 year of successful experience in Information Technology support and administration. � Strong technical background in areas of networking, desktop operating systems, network printing and desktop application troubleshooting. � Bachelor's Degree is preferred or 2 years of experience in a support environment is required.  <ul class="blurbs"> <li> Location: RTP-NC</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Technical Support Specialist Job ID GTS-0441578 Job type Full-time Regular Work country USA Posted 18-Oct-2011 Work city Research Triangle Park, NC Job area Operations (all other) Travel No travel Job category Technical Services Business unit Int Tech Svcs Job role Systems Support Specialist Job role skillset General Commissionable/Sales-Incentive jobs only No Job description This role ensures that all infrastructure and applications operates without interruption in support of services provided to BCRS Information Protection Services Customers. This includes monitoring of all systems, ticket resolution, issue tracking, and escalation management. As the main interface to the Customer and Partners, they need to understand the services, contract components, and key internal contacts in the other competencies, i.e. Tier 2 and Tier 3 support teams in order to ensure that the proper team is aware of and taking action on the problem. This role also interacts with global teams, Customers, and Partners to provide service for our international Customers. This will require the candidate to be well informed, trained, and respectful when dealing with personnel in other cultures. Strong customer communication and business skills are therefore needed since direct Customer and Partner interaction is often required. Accordingly, they have a direct impact on customer satisfaction and retention. Responsibilities will include resolving hardware/software issues. A technical knowledge of the services to include application and infrastructure is preferred. Responsibilities will also involve resolving tickets within set timeframes. This position is within the IBM BCRS Information Protection Services (IPS) Managed Backup Cloud team. Our services are designed to provide fully managed Data Protection best practices and infrastructure to Customer and Partners worldwide. Required * High School Diploma/GED * English: Fluent Preferred * Technical Diploma in Information Technology * At least 2 years experience in Junior Network or Systems Administrator * At least 2 years experience in UNIX or LINUX Administration * At least 1 year experience in Backup and Restore software to include Symantec/Veritas NetBackup, Avamar, Tivoli, Legato, or other 3rd party software * Basic knowledge in Familiarity with data center operations * At least 1 year experience in Technical Service/Support Representative Additional information This position is within the IBM BCRS Information Protection Services (IPS) Managed Backup Cloud team. Our services are designed to provide fully managed Data Protection best practices and infrastructure to Customer and Partners worldwide. IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. To learn more about this position or to apply please follow the link provided: <a href="http://www.movethatblock.com/job/listings/12670408?search%5Bkeywords%5D=&search%5Blocation%5D=Raleigh+NC&search%5Bwithin%5D=25&show_page=59" rel="nofollow">http://www.movethatblock.com/job/listings/12670408?search%5Bkeywords%5D=&search%5Blocation%5D=Raleigh+NC&search%5Bwithin%5D=25&show_page=59</a>  <ul class="blurbs"> <li> Location: Research Triangle Park, NC</li> <li> Compensation: depending on experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[ Hello, My name is Lisa and I represent The Fountain Group. We are a national staffing firm and are currently seeking an Help Desk Support for a prominent client of ours. This position is located in Lebanon, VA. Details for the positions are as follows: Roles and Responsibilities:  Resolves issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.  Records, maintains and updates records in the Incident Management system. Performs analysis of problems and assist with corrective action to restore functionality, and works with technical, customer service or development staff to resolve recurring problems and issues with applications and/or products.  Documents and submits problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.  Service Desk provides 7x24x365 support including weekends and holidays. Minimum Qualifications-To be considered for this position, you must minimally meet the knowledge, skills, and abilities listed below:  Fundamental understanding of Systems and Networking basics.  Must possess excellent verbal and written communication skills.  Must be customer and detail oriented and possess good decision-making ability.  Strong troubleshooting abilities are a must.  Knowledge and understanding of customer service techniques. Prefer knowledge of Microsoft Office automation solutions, and a willingness to learn new tools and technologies and take on new responsibilities as assigned. Preferred Qualifications-Candidates with these desired skills will be given preferential consideration: Certified Help Desk Professional, MCP, MCSE, A+, or certificate in related discipline preferred. Associates Degree. *# of Years Experience 1-2 years *Educational Requirements: High School If you are interested in hearing more about the position please respond to this email with your resume attached *Please forward this email to any friends or colleagues as we do offer a Referral Bonus for any candidate hired.  <ul class="blurbs"> <li> Location: Lebanon,VA</li> <li> Compensation: $15</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Three to five years of professional experience in designing and maintaining public-facing websites.. Proficiency in a variety of relevant programs such as, Creative suite (Photoshop, Flash, Dreamweaver, Illustrator), MS Word, and Mac OS. Knowledge of front-end web design and development and underlying technologies including JavaScript, jQuery, HTML, HTML5, CSS. Some back-end development experience is desirable. Must have experience with content management systems (CMS). Must have worked in Adobe Creative Suite, in particular Illustrator and Photoshop. Background in graphic design would be a plus. Ability to work simultaneously on multiple projects and detail/deadline orientation is a must. Strong conceptual skills, a meticulous eye for detail, and the ability to take a project from inception to completion. Strong sense of design, great communication and interpersonal skills and be very organized. A bachelor's degree in Graphic Design, New Media, Web Design, Computer Animation or Digital Arts is preferred. Must present an online portfolio of previous web design work or personal projects. Experience integrating desktop applications with cloud services and mobile device applications Windows desktop and onsite and remote end-user support JDE and iseries experience a plus Windows Server admin experience preferred  <ul class="blurbs"> <li> Compensation: SALARY AND FULL BENEFITS PACKAGE AVAILABLE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[WebAssign is the leading provider of powerful online instructional tools for faculty and students. Much more than just a homework grading system, WebAssign delivers secure online testing, customizable pre-coded questions from a wide range of math and science textbooks, and unparalleled customer service. MUST HAVE EXPERINCE WITH BOTH WINDOWS AND APPLE MACHINES Summary of Position: The Desktop Support Lead supervises a small team of helpdesk and desktop support personnel responsible for providing hardware and software support for desktop and laptop systems. The desktop support team manages Windows and Mac operating systems, Apple, Dell and Lenovo hardware, and all internal applications and software. This is a hands-on position that acts as a technical leader to the desktop support team. Responsibilities: �Lead a small team of desktop support personnel responsible for timely response to all end-user issues reported. �Develops metrics to ensure that internal SLAs are being adhered to with regard to response time, first call resolution, incident management and other key performance indicators. �Act as the escalation point for the Desktop Support team, functioning as technical lead to the team. �Troubleshoots operating system, hardware and application issues on desktop and laptop computers in a mixed (Windows/Linux/Mac) environment. �Deploys new workstations, utilizing imaging technologies and manual operating system and application installations. �Desktop configuration and environment management including patching, software upgrades, anti-virus, malware protection, asset management, software licensing and metering utilizing centralized desktop management tools. �Provides basic networking support for desktop/laptop computer systems, printers, copiers, and other office equipment. �Performs preventative and break/fix maintenance on all workstations and office systems. �Maintains telephones and troubleshoots basic telephone issues. �Creates and maintains user accounts in Windows, Mac and/or Linux environments. �Develops and maintains comprehensive documentation on all desktop systems and configurations. �Personnel management for the Desktop Support team -- manage time off, resource utilization, scheduling priorities. �Owns the Desktop Support team's project portfolio and roadmap, ensuring projects are completed on time and within budget. �Works with vendor support contacts to resolve complex technical desktop hardware and software issues. �Works independently with minimal supervision to resolve issues as well as complete project-oriented work as assigned by management. Required Skills: �Demonstrated experience supporting 100+ user desktop environments in a dynamic, fast-paced environment where priorities change frequently. �Experience leading a small team of helpdesk and desktop support personnel. �Solid understanding of Windows and Mac desktop operating systems and configurations. �Basic server administration including user account creation, group management and file system permissions. �Ability to troubleshoot web browser issues and browser plug-ins and add-ons. �Ability to troubleshoot and resolve desktop security issues -- firewall configuration, ant-virus, spyware, etc. �Ability to troubleshoot and resolve moderate to complex technical issues independently and/or with vendor support. �Familiarity with ticket-based helpdesk systems/workflows with the ability to document problems and resolutions and clearly communicate issue status to customers and management. �Customer-focused attitude and commitment to quality. Education/Experience Requirements: �Degree in a technology-related discipline, graduation from technical school, and/or recognized industry certifications related to hardware/software, desktop operating systems, networking or similar.  <ul class="blurbs"> <li> Location: Centennial Campus </li> <li> Compensation: DOE </li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are currently seeking a Desktop Support Rep for a 6 month contract in Raleigh. Must have experience with Windows XP and Windows 7, Active Directory and have 2-3 years of Desktop Support experience in a corporate environment. <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: 20/hr</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are. . . The GDR Group, a stable, dynamic and innovative IT solutions provider based in Irvine with remote locations in California, Massachusetts, Georgia, North Carolina, Colorado, Arizona and New Jersey. We provide business-to-business technology solutions and managed services for today's technology dependent businesses. We are currently seeking ... A Helpdesk Level 2 Technician that possesses a strong customer service orientation, sound technical skills, integrity and a passion for excellence. The right candidate will be extremely detail oriented, able to multi-task in a demanding environment, and possesses exceptional communication and organizational skills. Qualifications for Level 2 Help Desk/Desktop Support Technician: � Minimum 2+ years experience in a corporate Helpdesk and/or desktop support environment. � Thorough understanding of Windows XP Pro and Windows 7 Operating Systems. � Ability to troubleshoot and resolve hardware / peripheral / software problems. � Ability to troubleshoot client-side MS Exchange problems. � Ability to troubleshoot network port / wireless connectivity issues. � Exceptional customer service and communication skills. � Ability to follow through and document issues and resolutions. � Must be able to follow procedures and protocols as outlined by Senior Management. � Certifications a plus. Duties include but are not limited to: � Respond to all end user support issues in a timely and professional manner. � Diagnose and resolve requests utilizing Altiris, RDC, and Carbon Copy. � Remote and desk-side installation of various software packages, engineering tools, and patches utilizing Altiris. � Provide desk-side support for desktops, laptops, PDA's, peripherals, printers. � Image and deploy new and redeploy systems. � Perform new hire user education. � Document all end-user interactions in Remedy. � Manage all open requests in Remedy in a prompt and timely fashion. � Recover data from hard disk drives and/or perform data migrations. � Support remote access for virtual private network (VPN), network computing. device (NCD) and wireless communication of Laptops. � Activate network ports and work with the networking team to troubleshoot port related issues. � Troubleshoot network printer issues. � Troubleshoot Remote Access (SecurID) account issues. � Troubleshoot Windows domain account issues. We offer a stable work environment, full time employment and a comprehensive benefits package that includes 2 weeks paid vacation, medical, dental, vision, 401k and a Flexible Spending Account. To apply: <a href="https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm" rel="nofollow">https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm</a>. To learn more about our company, please visit us at <a href="http://gdrgroup.com/" rel="nofollow">http://gdrgroup.com/</a>. Apply to: <a href="https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm" rel="nofollow">https://www5.recruitingcenter.net/Clients/RBS/PublicJobs/Canviewjobs.cfm</a> <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $17 to $21/hr.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[<a href="http://jobs.timewarnercable.com/job/Morrisville-BB-IS-Tech-1-Job-NC-27560/1690168/" target="_blank" rel="nofollow">Click here to apply for this BB I/S Tech 1 Job (Morrisville, NC, US)</a> Morrisville, NC, US Posting Job Title: BB I/S Tech 1 Requisition #: 133082BR Posting Location: United States - North Carolina - Morrisville Area of Interest: Engineering/Technical Operations Position Type: Full Time Posting Job Description: Time Warner Cable's East Region Technical Operations department currently seeks a BB I/S Tech I for their Raleigh, NC location. Please find below a brief description of the essential duties and responsibilities required to function successfully in this position. Shift: TBD Purpose: Responsible for installing, servicing and troubleshooting cable, high speed data, and digital phone equipment at the customer's home or office. Equipment installed may include analog or digital systems for video, high-speed data and voice. Management reserves the right to add, change or revise this job description at any time. Essential Job Functions: Directly responsible for installation or service from the tap to the customers equipment. Installs equipment and network interface units and drop wires into customer location. Disconnects and reconnects service as instructed. Accountable for referring problems between the tap and headend to plant technicians. Performs QA inspections when at the home and submits required reports. Tests equipment to adjust signal strength and ensure optimum reception. Communicates with customers on-site, encouraging them to upgrade equipment or service packages. Represents the company and its service philosophy to the customer. Demonstrates proficiency in and working knowledge of most areas of the installation and service function. Handles semi-routine installations. Recognizes deviation from accepted practices and confirms with senior staff appropriate next steps. Receives general instructions on routine work and detailed instructions on new assignments. Work is regularly supervised and reviewed for timeliness, accuracy and correct procedures. Performs other duties as assigned. Experience/Skills Required: Requires minimum of 18 months of Broadband Installation experience. Requires basic mechanical aptitude, ability to climb utility poles, work outdoors year round, and be unafraid of heights. Must be able to communicate both verbally and in writing with customers, peers, and superiors and follow instructions. Requires possession of valid driver's license, as well as good driving record. Must pass a pre-employment drug screen and background check. Must be able to use all safety and climbing equipment Preferred Experience: Experience in troubleshooting and repair as an Installer or Field Technician is preferred. Strong electronics/electrical or structured wiring background is preferred. Previous cable television or related experience is a plus. Computer skills are a plus. FCC Unit_TWC 0593 <ul class="blurbs"> <li> Location: Morrisville, NC, US</li> <li> Compensation: Hourly</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Field Service Technician position for a leading petroleum service provider. We are a growing organization and offer a competitive benefit package. LOCATION: Richmond, Virginia INDUSTRY: Service Provider, petroleum industry JOB TYPE: Full time CAREER LEVEL: Experienced DESCRIPTION: We are in need of an experienced Field Service Technician. The successful candidate will troubleshoot and repair customers on site equipment. Follow through and follow up is essential to completion of work and invoicing of work order. Must be able to work in a fast paced environment with high work order volume, make last minute changes and pay close attention to detail. Must be extremely organized and easily able to recognize changes in demand to prioritize workflow. ESSENTIAL FUNCTIONS: • Manage the repair process from cradle to grave • Determine the detailed customer need, ensure continued job progress • Plan and organize jobs, monitor, manage & process work orders • Coordinate resources to support repair process • Communicate the repair process to all parties involved • Responsible for accuracy and credibility of invoices, ensure timely billing • Ensure all work performed is according to estimate/quote • Handling on call pager on a rotating basis • Comply with all company policies, procedures and standards  <ul class="blurbs"> <li> Location: Richmond, Virginia</li> <li> Compensation: Competitive with experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Seeking a qualified Desktop Support Lead for a PERM role located in Raleigh, NC. Candidates MUST have experience working with MACs/in a MAC environment This role would be responsible for 2 other desktop support technicans. Ideally this role will transform into a managerial role. Seeking candidates with LEAD experience (and working in a mid-sized company) <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[In need of a Data Center Tech in Raleigh, NC Looking to start ASAP, conducting interviews now. Respond with updated resume to apply. 6 month project Must have experience with Mac work, Rack & Stack, and working in a data center. Able to pass background & drug test <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: $20hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[FIELD SERVICE TECHNICIAN RESPONSIBILITIES: Perform preventative maintenance and troubleshooting of integrated systems, repair of components and quality control of installed systems Provide installation support to the sales staff on A/V projects Provide superior service to the customer base REQUIREMENTS: 5 years experience in servicing audiovisual systems including LCD/DLP/CRT projection systems and video/audio systems controls and switchers Excellent troubleshooting skill set for complex audio, video and control systems problems Experience and/or familiarity with Crestron and AMX programming is important to perform this job Knowledge of industry standard software for DSP setup and switcher setup Strong computer skills Excellent communication and customer service skills Deadline oriented and able to work independently Must be able to travel up to 25% and have the ability to work weekends as needed Factory training on major brands of audio visual systems and components such as Sony, Barco, NEC, Extron, AMX, Crestron, Planar or Christie is a plus--the more the better IF YOU DO NOT MEET ALL THE REQUIREMENTS DO NOT APPLY FOR THIS POSITION.  <ul class="blurbs"> <li> Location: Durham NC</li> <li> Compensation: D.O.E</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[New Boutique style PC store is seeking an outstanding individual who loves working with the public. We offer services from home/small business networking to custom builds and PC service with a focus on personal customer service. Our philosophy is that just because we know more about a computer than our client, we should and will treat them with respect. We are seeking one individual, preferably A+ (will consider someone with stable experience as well) who is willing to market our products to the surrounding communities small businesses, graphics designers and gaming enthusiasts. Pay will be commission based for any services sold and hourly b.o.e. for any service/hands on work done. This is a great opportunity for large earnings potential for the right IT professional/enthusiast. Email resume for consideration. ******PLEASE NOTE****** Playing X-Box for 8 years does not qualify as technical experience.  <ul class="blurbs"> <li> Location: Wake Co.</li> <li> Compensation: Commision/Hourly</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Position: Software Technical Support Specialist SMD Software, an established software firm, seeks a Tech Support Specialist with excellent communication & interpersonal skills. Responsibilities include training, support, troubleshooting, and customer assistance. Previous help desk experience supporting Windows required. Shift - 10:00am to 7:00pm with 1 hour lunch Monday through Friday Certifications not required but extensive Windows knowledge a must. Please send resumes to: HR@smdsoftware.com <a href="http://www.smdsoftware.com" rel="nofollow">http://www.smdsoftware.com</a>  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: Negotiable - approximately $32k/year but +/- depends on experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Position: IT Ops Support Analyst II Location: Raleigh, NC Address: 2610 Wycliff Rd., Ste 201 Zip Code: 27607-3073 Start Date: 23 Jan 2012 Resumes Due: 11 Jan 2012 End Date: 30 Sep 2012 Compensation: $15.00 hourly with benefits $16.65 hourly without benefits Job Description Responsibilities: Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are HP end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Intermediate: Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems/projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action. Acts as an informed team member providing analysis of information and limited project direction input. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations. Requirements Bachelor's degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience. Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Basic skills in scripting and / or programming language. Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. Additional Information HP provides a centralized, leveraged support desk for Microsoft Lync end-user services and infrastructure. The helpdesk consists of Level 1 support technicians providing 24x7coverage. The Level 1 helpdesk provides the single point of contact for end user support and operator / moderator assisted calls. Job Description: Candidate applies basic knowledge of the job skills, company policies and procedures to complete a variety of assignments/tasks in support of audio/web/video conferencing helpdesk services. Incumbent must have a good understanding of the general/technical aspects of the job. He/she will work on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Allocates own time efficiently and receives general instructions on all work. Scope: Target performance metrics of 1) 60-second average-speed-to-answer time, 2) 80 percent first call resolution rate, and 3) 95 percent answer rate. Single point of contact (SPOC) for feature/function or technical problems. Problem resolution. Call tracking and reporting to ensure that problems are resolved within SLA parameters. End-to-end problem ownership. Provide moderator and operator assistance call services. Opens or takes ownership of trouble tickets from Remedy and resolves identified issues associated with Lync systems. Ticket escalation to appropriate customer organizations or business partners as directed. Updates on open tickets and status reporting on tickets until closure or reassignment. Additional Provisions: All candidates will be required to pass a behavioral and technical interview. Pass both a client and HP mandated clearance process to include drug screening, Criminal history check and credit check. Once candidate's resume is approved and interview passed, the agency is responsible for providing drug screening. Failure to submit the drug screening results will delay the security clearance process. If a candidate is given an interim clearance, continuation of employment is then based on the candidate receiving a sensitive clearance. All candidates must be US Citizens or hold a valid Green Card. Candidates cannot have more than 6 consecutive months outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.) The enforced dress code is business casual, i.e. collared shirt with slacks for men, no skirts above the knee for women. Qualifications: Education and Experience Requirements: High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field). May hold entry level certification(s) in field of work. Typically, 2-3 years of working experience in related fields. Skills Set: Candidates must have Microsoft Office products knowledge and trouble shooting skills, to include: Active Directory, Office 2003 -- 2010 with Lync Server 2007 audio/web/video conferencing services considered a plus. Ability to successfully manage and prioritize multiple concurrent projects. Ability to communicate well (orally and in writing) and work with client's personnel and vendors. Positive attitude and work ethic. Self-motivated. Ability to work well alone or within a team setting. PLEASE REFER TO POSITION TITLE AND LOCATION IN THE EMAIL SUBJECT LINE WHEN SUBMITTING YOUR RESUME <ul class="blurbs"> <li> Location: Raleigh, NC 27607-3073</li> <li> Compensation: $15.00 hourly with benefits; $16.65 hourly without benefits</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[WE ARE LOOKING FOR A TV REPAIR PERSON TO JOIN ARE TEAM IF YOU KNOW HOW TO REPAIR TV & OTHER ELECTRONICS GIVE US A CALL 919 985-5847 LEAVE YOUR NAME PHONE NUMBER  <ul class="blurbs"> <li> Location: RALEIGH NC</li> <li> Compensation: $9.00 - $15.00</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are recruiting enthusiastic and dedicated individuals to assist in carrying out engineering investigations utilizing non-destructive technologies and field investigative procedures. The individual will serve as a project team member and assist with all aspects of project work under the direction of a Structural Engineer performing routine assignments including: field investigations, sample testing, preparation of site survey drawings. Responsibilities: �Conducts on-site inspection/investigation including survey and documentation of existing conditions, field testing, photographing, and sketching �Utilize excavation equipment to assist in on-site investigation �Setting up and using data acquisition equipment, conducting tests to exacting standards under the direction of a structural engineer �Organize field data �Performs tasks to support office function Qualifications: �Good analytical and computer skills �Strong technical, written, and verbal communication skills �Ability to work independently �**Ability to travel extensively out of state and for extended periods of time (travel required is over 75% to include weekends)** �Must be able to lift 50 + lbs. and be comfortable working in an outdoor environment �Ability and interest in performing work in the field �Able to be covered by company auto insurance plan (e.g. Good Driving Record - No DUI's in last 5 years and less than 2 traffic violations (with less than 3pt max on each violation)) �2-4 year technical degree preferred To apply - please go to <a href="http://fdh.applicantstack.com/x/apply/a2wtswh7kxbn/aaa6" rel="nofollow">http://fdh.applicantstack.com/x/apply/a2wtswh7kxbn/aaa6</a> <a href="http://fdh.applicantstack.com/x/detail/a2wtswh7kxbn/aaa6" rel="nofollow">http://fdh.applicantstack.com/x/detail/a2wtswh7kxbn/aaa6</a>  <ul class="blurbs"> <li> Location: Base - Raleigh, NC</li> <li> Compensation: competitive pay plus per diem for traveling expenses</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[PC Technician/A + Certified Computer Technician Computer Recycling Company based in Durham is offering an excellent temp to possibility of full-time computer technician position to � An experienced PC technician in a new start up socially responsible green business. � This is a tremendous opportunity for an experienced professional technician who is a motivated, self-starter and has ability to multi-task. Good communication skills are a plus. Our company provides recycle, reuse, IT Asset management services to businesses and consumers. Responsibilities include: � Tracking recycled items in company's Global Total Accountability Management � System. � Developing testing and refurbishing electronics or computers or computer parts to be extended for re-use, refurbish or de-manufacture to be sent for recycling. � Erasing hard disks of recycled computers conforming to Department of Department standard. � Shredding hard drives in our commercial grade hard drive shredder � Additional duties can be assigned as per need � Required Skills and Qualities � Must have very strong work ethics and a good team player � Strong Inter-personal skills and time management in working with customers and colleagues in the company. � 1-3 years proven successful PC repairs or IT PC technician jobs for an IT repair shops � Strong PC and/or Mac hardware debugging and repair skills � xperience in data center or server class, or telecommunication equipments a plus � Experience in repairing large LCD, DLP TVs a plus � Working knowledge of Mac operating system environment � Working knowledge of the TCP/IP networking and VOIP phone system � Strong passion for the environment and social responsibility. � Thriving in an unstructured and dynamically growing entrepreneurial environment � Strong PC hardware construction testing and operation. Preferred A+ or equivalent certification � Demonstrated ability to take initiative. � Problem-solving skills, people skills, and team skills. � Detailed-oriented and reliable. � Must be able to provide strong past supervisor references. We are an equal opportunity employer. � Reply to this email with your resume in word format, contact number and references  <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: TBD</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We have 6 current openings for senior level Linux(RHEL)/UNIX Admin to support end customers is in a cloud/hosted environment. This is a Tier III role and will resolve higher level problems and set up solutions in a test lab. Please send your resume as these are urgent needs.  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: 40/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We have a need to add several positions to our technical support team. This team supports the data between the internal system and other 3rd party applications. There are two primary roles open currently on the windows support team. Both require experience with a ticketing system in a high volume environment. Personality and customer service are very important. BEFORE APPLYING please read the specific requirements of the two positions below: 1- REQUIRED skills for the 1st position are experience troubleshooting AIX where the primary support was via phone and email. A successful candidate must have experience supporting AIX. 2 - REQUIRED sills for the 2nd position are experience troubleshooting SQL where the primary support was via phone and email. A successful candidate must have experience supporting SQL. Thank you for your interest.  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: based on experience</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are looking for career minded, dedicated and driven professionals who are desire a career in Information and Technology.Many of the top employers in the Triangle area utilize us to help staff their IT departments. Some of our hiring partners are currently looking for individuals to fill Level I and Level II Help Desk and Tech Support positions. Positions require a range of experience from no IT experience to those individuals with 1-3 years experience in IT. Positions and projects are based on individual skills, knowledge and abilities. It is our job to make the perfect match of personality and position based on your career goals. Requirements: Education: High School Diploma or GED is required. Industry certifications required. Candidates who do not meet Industry Certification Requirements may qualify for our IT Career Development and Placement Program. Completing the tuition based Career Development Programand ITcertifications will qualify you for the positions available with our clients.Not all applicants are accepted into theIT Career Development Program. If you do not meet our client's certification requirements and wish to be considered for an assessment for admission into the IT Career Development Program, please submit your resume. A Career Consultant will contact you to arrange an assessment appointment for admission consideration. Experience: Some computer experience preferred. Qualified individuals without experience will be considered. Other: Strong communication skills and superior customer service skills are required. LOCAL CANDIDATES ONLY Qualified candidates will demonstrate strong drive, dedication and commitment to success.  <ul class="blurbs"> <li> Location: Raleigh/Durham/Cary</li> <li> Compensation: $11-$19/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Position: IT Ops Support Analyst V Location: Raleigh, NC Address: 2610 Wycliff Rd., Ste 201 Zip Code: 27607 Start Date: 01 Feb 2012 Resumes Due: 20 Jan 2012 End Date: 30 Sep 2012 with the possibility of extension Compensation: $23.49 hourly with benefits $26.08 hourly without benefits Job Description Responsibilities: Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard HP IT process methodology (such as ITIL and ITSM). Includes identification, development and prioritization of support services according to business criticality. Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. Typical customers are HP end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Master: Unique mastery and recognized authority on relevant subject matter knowledge including technologies, theories, or techniques. Contributes to the development of innovative principles and ideas. Successfully operates in the most complex disciplines, in which the company must operate to be successful. Provides highly innovated solutions. Routinely exercises independent judgment in developing methods, techniques and criteria for achieving objectives. Develops strategy andleads large, cross-division functional teams or projects the affect the organizations longterm goals and objectives. May participate in cross-division, multi-function teams. Requirements Bachelor's degree in Management InformationSystems / Computer Science or equivalent experience and a minimum of 12 years of related experience or a Master's degree and a minimum of 10 years of experience. Leadership experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). Leadership experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). Strong experience in scripting and / or programming language. Leadership experience with implementation, problem analysis and solutioning of infrastructure and business application environments. Master knowledge and experience with Information Technology Infrastructure Library (ITIL) Advanced Web Technologies. Additional Information: Background/Introduction HP provides a Tier II 24 x 7 call center for the United States Postal Service in support of various proprietary and COTS applications, servers, workstations, handheld and mobile devices; in addition to wireless access points and controllers. This request is for a IT OPS Support Analyst V versed in application and systems support in an escalation call center environment. Shift Information: 2nd shift PLEASE REFER TO POSITION TITLE AND LOCATION IN THE EMAIL SUBJECT LINE WHEN SUBMITTING YOUR RESUME <ul class="blurbs"> <li> Location: Raleigh, NC 27607</li> <li> Compensation: $23.49 hourly with benefits; $26.08 hourly without benefits</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are seeking an entry-level Network Admin for a contract-to-perm position in RTP. Must have a recent CCNA. This is an entry-level position that will potentially go perm and allow for an individual to get great exposure to networking in a corporate environment. Any VOIP experience is a huge added bonus. Send resume and salary requirement to be considered! <ul class="blurbs"> <li> Location: RTP</li> <li> Compensation: Based on experience</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Early stage Raleigh technology company seeks a full-time Process Technician. Your skills and attention to detail in learning our unique process for production of advance polymer materials will help build better products in energy, filtration, medical and other fields. Candidates should have a college degree and preferably experience in a scientific lab setting. Ideal candidate will have experience working with polymers and basic understanding of fluid dynamics and/or chemical process development. Please email resum� to be considered for this position.  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: Based on experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Sequoia Retail Systems, Inc. is the leading independent provider of comprehensive point-of-sale, inventory control, e-commerce, and textbook management systems to colleges and universities throughout the nation. With a sole focus on technology and a staff that includes many industry veterans, Sequoia has grown with its customers over the last 26 years. Headquartered in Silicon Valley, and an office in Raleigh, North Carolina, Sequoia Retail Systems offers employees an opportunity to work with an industry leader in a collegial environment. We are currently seeking a talented and flexible Application Support Analyst to join our busy IT Support department in our Raleigh, NC office. We are looking for someone with at least 2 years + experience supporting database applications within an SQL Server environment. The role will require an individual to apply his/her proven SQL knowledge and experience to ensure that our e-commerce applications interact efficiently with a SQL database. The selected candidate will: � Have experience writing and manipulating SQL scripts, fault finding and resolution where possible � Have a good understanding of SLA's with an understanding of database and computer hardware � Prior help desk application support experience is preferred This is a fantastic opportunity for someone in a Helpdesk/Support role with strong SQL skills to broaden their scope and be part of exciting projects with growth potential. A SQL test will be required to prove your proficiency. Does this sound like the kind of challenge you're looking for? If so, please send your resume to HR@sequoiars.com. Principals only, please. Sequoia Retail Systems does not accept unsolicited agency resumes. Any agency resumes submitted without a signed agency agreement become the property of Sequoia Retail Systems.  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Pergo, the leader in the laminate flooring industry, has an opening for a customer-focused Technical Support Specialist. POSITION SUMMARY: Support day-to-day operations of computer support services, including technical support of servers / workstations and OS / Application software. Serve as the Help Desk administrator and is the primary point of contact in IT for users and business incidents and requests and is responsible for logging of all tickets related to problems and/or requests. Build and install new workstation / server computers, troubleshoot and resolve related hardware / software issues on existing servers and user (workstation) computers. Maintain the fixed asset inventory of all corporate computer hardware and software. MAJOR ACCOUNTABILITIES � Provide Tier 1 technical support to users. This includes (but is not limited to): o Software and hardware information / use / training and troubleshooting o Security access and passwords for network, business and telecom systems o Resolution of printing issues and general technical questions. o Diagnose and resolve minor client workstation issues in a timely and efficient manner via telephone and/or remote access software. � Provide Tier 2 technical support of end users and Pergo IT Operations group. This includes (but is not limited to): o Build, configure, deploy and maintain laptops and desktops supported by IT. o Software installation and maintain software license compliance o Security patch and firmware/software updates as required o Troubleshooting and repair of hardware / software including component, software or driver upgrades or replacement, etc. � Active Role in Asset Management -- Hardware and Software o Server / workstations component and software procurement as required o Specifications and inventory stock / control / logging o Quarterly audit compliance on hardware / software configurations o Participate in annual asset review and retirement programs o Warranty / non-warranty coverage and repairs on server / workstation components � Helpdesk Administration and Support o Serve as the Help Desk system administrator. Log problem and request tickets using established procedures and act as liaison between users and IT. o Assign priority to calls and work requests and route to IT technicians for resolution. Review tickets for status, progress and documentation. o Produce timely reporting on Help Desk statistics and present call volume and statistics in verbal, electronic and printed form. o Process IT Purchase Order requests MINIMUM REQUIREMENTS: � College degree in Computer Science or equivalent (2 + years) experience supporting computer equipment in a corporate IT environment. � Current knowledge of Windows Server and Client operating systems including Windows 2003/XP/Windows 7 and the ability to build and configure the O.S. on new or existing hardware. � Current knowledge of Microsoft networking services including the Windows Active Directory authentication model, DHCP and basic TCP/IP protocols. � Current knowledge of a basic corporate network including Ethernet switches, hubs, cable jacks, wireless use and configuration, etc. � Working knowledge of Microsoft Internet Explorer and Office product suites � Industry approved A+ certification or equivalent experience and experience in computer hardware and software configuration and troubleshooting. Please apply directly to Pergo by following this link: <a href="https://home.eease.adp.com/recruit/?id=1171891" rel="nofollow">https://home.eease.adp.com/recruit/?id=1171891</a> <ul class="blurbs"> <li> Location: Garner, NC</li> <li> Compensation: $16-$20/HR DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Helpdesk/Tier 1 position Great opportunity to work at Cisco. Required: - CCNA (or getting CCNA within the next 3 months) - Tier 1 support- wireless support - Networking/Connectivity issues - Prier NOC enviroment preferred Smart, hardworking, good overall candidate Recent Grads- a great opportunity!!! <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Piper Technologies (<a href="http://www.pipertechnologies.com/" rel="nofollow">http://www.pipertechnologies.com/</a>) is a structured cabling and network services organization that designs and installs data, voice, Wi-Fi, and video cabling systems and conducts cabling rollouts for a variety of vertical markets, including the retail, financial, healthcare and security industries. We currently have several positions open for Cabling Technicians: Responsibilities include the installation of various types of cable (i.e., twisted pair, coaxial, stranded cable, solid conductor low voltage cable, single and multi-mode fiber optic cable). Requirements: - Must have a valid driver's license. - Must be a motivated, self-starter. - Able to work with little supervision. - Have a flexible schedule; willing to work all shifts. - Able to travel out of the area for the duration of jobs. - Have strong problem-solving and customer relations skills. - Be able to read/comprehend technical manuals. Preferred Experience: - Running and terminating cable, punching down patch panels, and dressing racks.* - Knowledge of network and POS equipment installation, configuration and testing.* * Piper is willing to train the right individual, but experience in these areas is a plus. Email resume to: Careers@pipertechnologies.com. No phone calls, please.  <ul class="blurbs"> <li> Location: Raleigh/Durham</li> <li> Compensation: $10-$16 per hour</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Piper Technologies (<a href="http://www.pipertechnologies.com/" rel="nofollow">http://www.pipertechnologies.com/</a>) is a structured cabling and network services organization that designs and installs data, voice, Wi-Fi, and video cabling systems and conducts cabling rollouts for a variety of vertical markets, including the retail, financial, healthcare and security industries. We currently have several positions open for Cabling Technicians: Responsibilities include the installation of various types of cable (i.e., twisted pair, coaxial, stranded cable, solid conductor low voltage cable, single and multi-mode fiber optic cable). Requirements: - Must have a valid driver's license. - Must be a motivated, self-starter. - Able to work with little supervision. - Have a flexible schedule; willing to work all shifts. - Able to travel out of the area for the duration of jobs. - Have strong problem-solving and customer relations skills. - Be able to read/comprehend technical manuals. Preferred Experience: - Running and terminating cable, punching down patch panels, and dressing racks.* - Knowledge of network and POS equipment installation, configuration and testing.* * Piper is willing to train the right individual, but experience in these areas is a plus. Email resume to: Careers@pipertechnologies.com. No phone calls, please.  <ul class="blurbs"> <li> Location: Raleigh/Durham</li> <li> Compensation: $10-$16</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Volt has been a leader in the Staffing Industry for 60 years and currently has more than 350 branches nationwide to serve both our clients' and candidates' needs. We connect office professionals with leading employers in the area. Whether you are looking for a contract/temporary position or a direct hire, we are here to serve you. Find out more about us by visiting www.volt.com. Volt is an Equal Opportunity Employer IT Ops Support Analyst-Raleigh, NC Responsibilities: -Researches, designs, develops operates and maintains support services for existing and new business applications and/or information systems solutions through integration of technical and business requirements per standard customer IT process methodology. -Includes identification, development and prioritization of support services according to business criticality. -Applications and information systems solutions include both 3rd party software and internally developed applications and infrastructure. -Responsibilities include, but are not limited to, analysis of business requirements, configuration of 3rd party software implementation of infrastructure solutions, creation of documentation, testing and maintenance of applications, and support and maintenance of infrastructure and information systems. -Works within the Information Technology function, obtaining resources and working in support of objectives and strategies. Participates in architecture reviews to ensure that solutions comply with standards and uses approved technologies. -Typical customers are end users and various functional areas such as Supply Chain, Research and Development, Marketing, Finance, a business, or the company. Intermediate: -Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues. -Works on problems/projects of moderately complex scope. -Exercises independent judgment within defined practices and procedures to determine appropriate action. -Acts as an informed team member providing analysis of information and limited project direction input. -Follows established guidelines and interprets policies. -Evaluates unique circumstances and makes recommendations. Requirements -Bachelor's degree in Management Information Systems / Computer Science or equivalent experience and a minimum of 2 years of related experience or a Master's degree and up to two years of experience. -Experience with infrastructure environments (e.g. operating system, hardware, data center, security, network, voice, end user and server / web related applications). -Experience with business IT applications (e.g. supply chain, customer relationship mgmt, HR, finance). -Basic skills in scripting and / or programming language. -Knowledge and experience with Information Technology Infrastructure Library (ITIL) reference model. -The customer provides a centralized, leveraged support desk for Microsoft Lync end-user services and infrastructure. -The helpdesk consists of Level 1 support technicians providing 24 x 7 coverage. -The Level 1 helpdesk provides the single point of contact, end user support and operator/moderator assistance center. Duration: 8 Months <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: 19.60 Hourly</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[DeskTop Support Engineer. We are replacing and engineer that is moving to another group...hiring ASAP. Please apply online: <a href="http://mediariders.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=697645" rel="nofollow">http://mediariders.catsone.com/careers/index.php?m=portal&a=details&jobOrderID=697645</a> This position is part of a call center operations team supporting Electronic Toll Collection (ETC) products. It requires an individual who is highly skilled in trouble shooting, working with software technical team, and maintenance of mix of servers and desktops. After hours and weekend work is occasionally required. Required: � Performs troubleshooting and problem resolution support for call center desktops and data center servers � Responsible for the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for business users � Performs PC hardware and software moves, adds and changes � Works with procurement staff to maintain adequate inventory and asset controls to support break/fix and company growth � Assists Desktop Support Lead and LAN/Network Administrators in various project. Required: � Performs troubleshooting and problem resolution support for call center desktops and data center servers � Responsible for the installation, configuration and ongoing usability of desktop computers, peripheral equipment and software for business users � Performs PC hardware and software moves, adds and changes � Works with procurement staff to maintain adequate inventory and asset controls to support break/fix and company growth � Assists Desktop Support Lead and LAN/Network Administrators in various project tasks as assigned � Maintains documentation on the installation of desktop personal computer operating systems and applications software � Adherence to time and metric's tracking � A background with systems operating in a 24x7 production environment � Demonstrated ability to meet schedules and multi-task Preferred / Desired: � MS Active Directory account management; creation and deletion � Ability to multi-task across numerous activities � Experience working in a team environment where team members are geographically dispersed. � Must have experience and knowledge in troubleshooting a LAN, WAN, DSL and T1 circuits � Must have experience and knowledge of using Ghost imagining software i.e. creation of images from scratch � Must have experience and knowledge of troubleshooting Microsoft Office Professional full product line; MS Word, MS Excel, MS Access, MS Power Point and Outlook � Administration and support of Avaya IP Phone system. Experience a plus � Great communication skills Great documentation skills  <ul class="blurbs"> <li> Location: Morrisville, NC</li> <li> Compensation: $17.75</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[ Job Description: Kelly IT Resources is currently seeking a Tech Support IT Analyst for an immediate opening.  This contract-to-hire position offers the opportunity to work for a premiere employer.  Interested candidates who meet the requirements listed below are encouraged to apply immediately. Job Requirements: <ul> <li> Strong Windows 7, Vista and MAC OSX (Apple OSX) computers (laptops and desktops)</li> <li> Trouble shoot problems printing, problems with viruses, issues logging into an Active Directory environment</li> <li> Remedy or similar ticketing system</li> <li> Smart Phones</li> <li> Zenworks</li> <li> Ghost McFee Virus</li> <li> 3-5 years install problem solving in a Windows Environment</li> <li> Microsoft Outlook 2010</li> <li> Programming experience with C, PHP or Visual Basic </li></ul> Job Responsibilities: <ul> <li> Providing technical support assistance. </li> <li> Serve as the technical arm for issues and trouble shooting.  </li> <li> Managing a high volume of technical support request in a higher education environment.</li> <li> Daily focus on trouble shooting problems printing, problems with viruses, issues logging into an Active Directory environment</li> <li> Supporting PC's and laptops 60% and Mac's 40%</li></ul> For immediate consideration please apply utilizing the following link: <a href="http://kelly.bullhorn.staxapps.net/OnlineApplication/index.cfm?jobID=447375&source=Online%3A%20Craigslist%20%2D%20unpaid" rel="nofollow">Apply Now</a>  <ul class="blurbs"> <li> Location: Durham, NC</li> <li> Compensation: $20.00 - $24.00 per hour</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[The successful candidate will have the ability to install, configure, operate, and troubleshoot medium-size route and switched networks, including implementation and verification of connections to remote sites in a WAN. CCNA certification is required. Outstanding opportunity for advancement and career growth. <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: $15/hr</li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[<h3>Client Technical Support </h3> Who we are: An expanding, profitable, software company in Central Austin looking for a Tech Support Extraordinaire. Who you are: Someone who enjoys diving into and investigating a variety of application troubleshooting issues. You will be responsible for contributing to the identification, prioritization and resolution of client support cases. (This is not an IT/Systems Admin-Help Desk position) You'll be working with a small, fun, and talented team helping solve client issues. You'll be involved in helping with planning, designing, and analyzing our service support team in accordance with our super high standards while focusing on our providing our clients with a high level of hands-on customer service. Responsibilities: <ul> <li> Hands-on support, giving in-person, hands-on technical assistance to clients <li> Level II testing and troubleshooting of issues reported by clients <li>Handle incoming support cases to the Support Desk via both telephone and e-mail to ensure outstanding and effective resolution of issues. <li> Assess need for any system reconfigurations (minor or significant) based on troubleshooting analysis. <li> Engage with the other members of the support team and be a contributor to a strong existing team environment. <li> Proactively identify process improvements and support continuous improvement. <li> Analyze performance of support activities and documented resolutions, identify problem areas, and devise and deliver solutions to enhance quality of service and to prevent future problems. <li> Work with and guide support staff to help develop detailed product and technical knowledge. <li> Ability to utilize decision making skills, prioritize many objectives, and manage multiple processes; drive for business results and personal growth </ul> Qualifications/Experience: <ul> <li> 3 years work experience in an application support and IT troubleshooting related role <li> Hands-on usage of SQL, preferably Oracle SQL <li> College diploma or university degree in the field of MIS/CS (or related degree) preferred <li>Exceptional time management and ability to prioritize workload <li> Highly analytical and articulate <li> Excellent verbal and written communication skills <li> Ability and willingness to learn new technology in depth quickly <li> A proven team player with the ability to work under pressure </ul> Perks of the Job:<ul> <li> Awesome culture and casual work environment <li>100% company paid medical, dental, life and disability insurance for employees <li> Flexible Paid Time Off (employees start with 18 days and earn more with tenure) <li>Free snacks! Taco Thursdays! Monthly happy hour festivities! <li> Excellent Career Paths  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Technical Support Professional needed for a 6 month contract position providing phone, remote suppport and live-chat to resolve customer issues related to medical x-ray equipment. Technical Skills may include: Radiology Technology; Photographic Science; Electro-mechanical/video, etc. Diagnosing and configuring Windows & Unix (Solaris) LAN/WAN, Routing/Switching Great customer service skills needed and several years of technical call center or field service experience. Must be available to take calls for after hours support.  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: $17-21/hr. plus benefit options.</li> <li> This is a contract job.</li> <li>OK for recruiters to contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We are looking for an individual to offer DESKTOP SUPPORT services for a short term assignment lasting approximately six (6) months. The selected candidate will provide technical application support during the transition of CCMS program developed modules to production (support period). EXPECTATIONS and RESPONSIBILITIES include specific unique skills and attributes as follows: � Web and Desktop Application Support � Redhat Linux basic administration � Apache Web Server 2.2 and Apache Tomcat 6 administration � Oracle 10G or higher basic administration and ad hoc querying � Windows XP/Windows 7 � Active Directory Additional responsibilities: � Develop technical documentation that will be referenced for support of the delivered solution and subsequent enhancements � Work with agency staff to develop test plans and ensure successful testing and validation of all developed solutions KNOWLEDGE, SKILLS, AND ABILITIES REQUIREMENTS: � Minimum of (3) three years experience supporting web and desktop applications � Minimum of (3) three years experience with Windows desktop environments and basic network support � Hands on experience with Java (6) application deployment and support � Oracle (10G or higher) � Experienced in Red Hat Linux, Apache Tomcat, Windows XP/Windows 7 and Active Directory environments � Excellent verbal and written communication skills � Independent; self-starter � Proven experience working successfully in a team environment Preferred: � Experience with BMC Remedy Action Request System, Rightfax, Opentext, FileMaker Pro EOE.  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: Starting at $29.70 p/hour. </li> <li> This is a contract job.</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Provide a variety of computer tech support services both onsite at customers in the Triangle region and virtual via the internet. Microsoft and/or A+ Certified preferred. Experience with virtualization technologies a plus. EXCELLENT communication and customer service skills. Proven ability to multi-task and provide thorough documentation via case notes. If interested please submit resume with references in PDF format. <ul class="blurbs"> <li> Location: RTP, NC</li> <li> Compensation: $15/hr</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[If you've worked in the banking industry and are looking to break into IT, we have a need for you. Duties and Responsibilities include but are not limited to: Provide second-line end user support for eCommerce systems and troubleshoot problems reported by the user community. Work with vendors as necessary to provide third line support to correct reported problems. Perform Administrative/Configuration functions of eCommerce systems used with the Credit Union. Develop and maintain knowledge of these systems to support business unit initiatives. In coordination with the Director eCommerce, test new releases of eCommerce systems to ensure that the required functionality is delivered. Participate in the planning and execution of new eCommerce system projects in alignment with the strategic vision of the organization. Work with other departments to ensure that channels are sound, compliant and properly communicated internally and externally. ***Must have a clean credit and criminal background***  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[The reason you are okay with 3rd shift for this position: This is an ongoing contract with a company who has been consistently voted one of the best places to work out of 100 companies by Money Magazine. They were voted #5 in 2011!! Our client focuses on training and ongoing development as well as providing a fun work environment. Also, as new positions open, you may have a chance to move into a 1st or 2nd shift. As a Technical Support Engineer you provide engineering support to customers, customer support personnel, and field support staff that are focused on diagnosing, troubleshooting, repairing and debugging client and some 3rd party products. You respond to situations where first-line product support has failed to isolate or fix problems in hardware or software products, and you ensure delivery of optimal results. You must be a "take charge" professional, with demonstrated technical problem solving skills; a technical team leader and a subject matter expert; and have a strong customer service orientation and experience. Essential Functions: � Respond to situations where client's product support has been unable to solve customer's technical issues. � Provide a high level of proactive and reactive services by building relationships with the customer to best serve their needs. � Work collaboratively with customers in potentially stressful situations, while providing professional and courteous technical expertise. � Work with customer and other technical teams to define technical problems, determine solutions and assist customers in implementing the fix. � Provide technical feedback to engineering concerning product changes and enhancements; or design, reliability, maintenance problems, or bugs. Work with development engineering to enhance product features based on customer issues. � May be called on-site to assist in complex technical solutions requiring changes to core functionality, and systems operation. � May be involved in customer installation and training. � Create tests, tools, and diagnostic procedures for use by product support personnel. � May quality check technical product documentation. � Represent client in support meetings with the customers. Requirements: � A minimum of 4 years of experience is required. 8 to 10 years of experience is preferred. � Demonstrated excellent written and verbal communication skills. � Demonstrated excellent customer service experience working with customers in high stress situations on complex problems. � Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment. � Ability to follow standard engineering principles and practices. � Previous Storage admin and storage management experience. � Strong SAN/NAS storage experience. � Working experience with Java and MySQL. � In-depth knowledge of one of the following areas: o UNIX or Linux configuration, administration and technical support. o Windows 2003/2008 Server configuration, administration and technical support. � SANscreen experience and support is highly preferred � Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory) � Network architectures including the roles of routers, and switches � Microsoft Exchange  <ul class="blurbs"> <li> Location: RTP</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[ Sequoia Retail Systems, Inc. is the leading independent provider of comprehensive point-of-sale, inventory control, e-commerce, and textbook management systems to colleges and universities throughout the nation. With a sole focus on developing and integrating technology into the College and University retail market, and a staff that includes many industry veterans, Sequoia has grown with its customers over the last 26 years. Headquartered in Mountain View, CA and Raleigh, North Carolina, Sequoia Retail Systems offers employees an opportunity to work with an industry leader in a collegial environment. We are seeking an Installation Coordinator Specialist to work in our Raleigh, North Carolina office and be responsible for coordinating customer installation tasks and resources to ensure onsite and remote installations are completed on time, within budget and to a high-level of client satisfaction. Installations will typically include researching and handling logistics for clients, Sales, and Client Services technicians. The Installation Coordinator Specialist also works closely with Sales and Accounting to assist with data entry and procurement. In addition, this position will be responsible for maintaining individual and departmental goals set by Client Services management. This position is ideal for a hands-on and detail oriented person that is willing to roll up their sleeves and maintain tight schedules on multiple installations simultaneously. Duties & Responsibilities: � Work with customers, management, and members of other departments to identify and assign resources, � Proactively document and implement process enhancements as needed to ensure positive customer experience and overall customer satisfaction with software and hardware installations/implementations � Coordinate with Sales teams, customers and Client Services management to define and understand installation requirements and customer satisfaction issues � Ability to prioritize, understand, communicate, adhere to procedures and guidelines, effectively communicate and ensure delivery upon target dates and expectations � Delegate cross-departmental tasks as appropriate to ensure timely installations/implementations and billing � Provide reports as needed for tracking work flow, and other metrics as requested by management � Communicate with the customer and technical teams to track and manage the progress and problems for each installation � Perform other duties as required and assigned by the Field Service Manager Professional Requirements: � Ability to work on multiple projects and bring each to a timely completion with only general guidance � Excellent interpersonal, communication and organizational skills � Must demonstrate the ability to successfully communicate technical issues to non-technical people � The ability to sustain a high level of integrity and accuracy in data and communications � Must be able to work in a distributed environment with minimal day-to-day direction � Must be self-motivated and aggressive in achieving goals and objectives � Excellent attention to detail � Excellent verbal and written communication skills � Working knowledge of MS Project a plus If this sounds like the kind of challenge you're looking for, please send your resume to HR@sequoiars.com. Principals only, please. Sequoia Retail Systems does not accept unsolicited agency resumes. Any agency resumes submitted without a signed agency agreement  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[This position provides the individual with the opportunity to enhance his/her skill set by working with a variety of Cisco solutions in a wide range of customer environments. This role allows the engineer to be involved in strategic decisions regarding the optimal design of Cisco solutions to address a variety of business problems. While this position initially requires devoted design, implementation, and support work, opportunities exist for growth into a "practice management" role. Position Responsibilities: � Works with sales team to determine most appropriate technology solutions for customer needs. � Provides detailed design for technology solutions including required statements of work and bill of materials. � Installs and configures network components including servers, switches, routers, firewalls, access points, and controllers. � Provides troubleshooting and technical support as necessary to insure technology solutions are properly optimized. � Maintains focus on continuing education as Cisco solutions emerge. This includes renewing Cisco certifications as necessary and obtaining additional certifications as appropriate for new Cisco technologies. Job Requirements Minimum Requirements: � 4+ years experience implementing and supporting cisco advanced technology solutions � CCVP or CCNP-Voice certifications, or commensurate experience � Ability to analyze, research, and lead the trouble-shooting efforts of complex technical problems � Effective communication, interpersonal, and organization skills � Ability to positively contribute to a dynamic and exciting team environment Desired Qualifications: � Experience administering Cisco Unified Communications solutions such as Call Manager, Unity, and Contact Center � Experience administering Cisco switches, routers, firewalls, access points, and wireless controllers. � Experience with Cisco security best practices � Experience with UCS servers and Nexus platforms � Experience with Microsoft and VMware environments � Four year college degree, or commensurate educational background Additional Info Please respond by submitting your resume with cover letter and please reference Job ID: SNE. <ul class="blurbs"> <li> Location: Raleigh, NC </li> <li> Compensation: Commensurate with experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Sequoia Retail Systems, Inc. is the leading independent provider of comprehensive point-of-sale, inventory control, e-commerce, and textbook management systems to colleges and universities throughout the nation. With a sole focus on technology and a staff that includes many industry veterans, Sequoia has grown with its customers over the last 26 years. Headquartered in Silicon Valley, and an office in Raleigh, North Carolina, Sequoia Retail Systems offers employees an opportunity to work with an industry leader in a collegial environment. We are currently seeking a talented and flexible Application Support Analyst to join our busy IT Support department in our Raleigh, NC office. We are looking for someone with at least 2 years + experience supporting database applications within an SQL Server environment. The role will require an individual to apply his/her proven SQL knowledge and experience to ensure that our e-commerce applications interact efficiently with a SQL database. The selected candidate will: � Have experience writing and manipulating SQL scripts, fault finding and resolution where possible � Have a good understanding of SLA's with an understanding of database and computer hardware � Prior help desk application support experience is preferred This is a fantastic opportunity for someone in a Helpdesk/Support role with strong SQL skills to broaden their scope and be part of exciting projects with growth potential. A SQL test will be required to prove your proficiency. Does this sound like the kind of challenge you're looking for? If so, please send your resume to HR@sequoiars.com. Principals only, please. Sequoia Retail Systems does not accept unsolicited agency resumes. Any agency resumes submitted without a signed agency agreement become the property of Sequoia Retail Systems.  <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Customer Support Representative We are seeking a candidate to support our new IT department. The ideal candidate will have the ability to troubleshoot and work well under pressure. We are a fast growing company and this is a great opportunity to get in at the ground floor. Responsibilities include: * Fielding alarms from remote equipment and coordinating a repair or resolution * Monitor remote equipment in the company's network monitoring systems * Program Cicsco routers and wireless modems that will be deployed at remote locations and configure them to tie back to the corporate office NOC. * PC hardware and software support for our office staff. Maintain and troubleshoot issues with servers. * Coordinate and track RMA's for faulty equipment * Maintain records and track IP addresses for clients. Knowledge required: * Basic TCP/IP protocols * Familiarity with Cisco routers, SNMP and SNMP traps. * VPN is required. (Wireless modem familiarity helpful) * Cisco IP phone system helpful * Education background in the IT field preferred * RF background a plus Must be professional, well-organized, detail-oriented, and possess excellent communication skills. This ideal candidate will be able to hit the ground running without a lot of training as this is a new position and we do not currently have anyone in the IT field to offer training. Please forward resume and salary history.  <ul class="blurbs"> <li> Location: Brier Creek</li> <li> Compensation: $40-$60K DOE</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Messaging Support Analyst Level II The selected candidate will provide Tier-2 support services for Exchange 2003/2007, messaging support light Help Desk Support. The technician will primarily be tasked with resolving incidents for external and internal clients over the phone in a Call Center environment, and by tickets. Basic troubleshooting for desktop and Microsoft Office is required. You must be able to maintain Metrics, SLA goals, and customer satisfaction goals. The required knowledge is listed below for : * Working knowledge and experience supporting Hosted Exchange 2003/2007/2010 production implementations for organizations utilizing over 5,000 mailboxes, using the Outlook client, Outlook Express, Web Access, Thunderbird, Entourage, Mac Mail, Outlook 2010, and 2011 and Blackberries * Knowledge of Active Directory and its relationship to Exchange and profile setups * Understanding of SMTP message flow * Understanding the basic security concepts relating to messaging, including Content Filtering, anit-virus, anti-span, Email Abuse, Bright Mail, and Sophos is a plus * Basic understanding of troubleshooting steps that should take place for connectivity issues relating to email delay, DNS, Inet issues * Email restore process using webmail or remote data backup for 2003, 2007, and 2010 * Calendars issues such as conflict messages, resource rooms, delegates setups * Being able to browse and create public folders and permission * Setting up Pop, Imap, Mapi, RCP/HTTP Email setups * Efficient in using and configuring client side components (Outlook, Outlookexpress, Mac Mail, Outlook 2011 for Mac, and Mobile Devices, etc.) * You will need to be able to walk an Administrator/End-User through a profile set up, and rebuilding profiles using Outlook/Entourage/MacMail/Ipad * You must have some knowledge (Apple Products) * SharePoint experience is a plus * Excellent client-facing communication skills such as written and verbal * Light Hardware experience but not necessary (2+ years of working knowledge of Laptop/PC repair, Printer setups, and removal of virus/spyware is a Plus) Qualifications: * Experience with IMAP/POP/MAPI Connections-based messaging. (Corresponding port numbers) * Microsoft certification in Exchange, Windows Server, and/or Active Directory * Experience migrating users from Exchange 2003 to 2007 * Remote Desktop experience * Experience with basic network troubleshooting, and DNS is a Plus * Calendar * Contacts * Auto discover Service * OAB * Free/Busy * Out of Office Assistant * Rules and Alert * Delegates * Vocational Diploma/College Degree or Certifications such as A+, N+ * 2+ years experience Hours are 12:00 - 9:00PM OR 1:00 - 10:00PM Monday through Friday. Training is provided by a technical supervisor for 2 weeks from 9:00AM - 6:00PM. You will then have a 4 week training with a senior technician at your location from 10:00AM - 7:00PM. Please click on the following link to apply directly to the position: <a href="http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=PERIMETERUSA&cws=1&rid=210" rel="nofollow">http://tbe.taleo.net/NA5/ats/careers/requisition.jsp?org=PERIMETERUSA&cws=1&rid=210</a>  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: Compensation: A competitive package consisting of a base salary plus full compan</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[PLEASE APPLY ONLINE AT: <a href="http://www.smartrecruiters.com/GFISoftware/514254-technical-support-representative" rel="nofollow">http://www.smartrecruiters.com/GFISoftware/514254-technical-support-representative</a> Company Description GFI Software pioneers powerful, award-winning IT solutions for small and medium-sized businesses (SMBs) -- and we make them affordable and easy to use. We have offices in the USA (North Carolina, California and Florida), the UK (London and Dundee), Austria, Australia, Malta, Hong Kong, Philippines and Romania. We also have partners and customers the world over, so we can provide localized customer service, see the big issues, spot emerging trends and provide solutions ahead of the market. Job Description Technical Support Representative - Ref: USTSR Provides technical support to customers, answering complex questions on function and usage of product via the telephone, email and/or internet chat. Serve as primary support liaison between GFI and customer. The Technical Support Representative may be required to test and evaluate GFI software and perform basic network administrator tasks. Essential Duties and Responsibilities: - Resolve clients' technical questions or problems over the telephone, email and/or internet chat in the areas of system configurations/setup, product functionality and bugs/enhancements. - Convey customer feedback to product development staff. - Keep customer informed of how and when problems are resolved. - Involved in any additional follow up, testing and troubleshooting. - Escalating issues that require it in a timely manner. - Responsible for appropriate referral to other support and quality assurance areas. - Promote and maintain a high quality, professional, service-oriented company image among users. - May be responsible for resolving technical support escalations. - Complete other duties as assigned. Qualifications - Good working knowledge of mail-technology (SMTP/IMAP/POP). - Working knowledge of Active Directory. - Working knowledge of various email systems, including Exchange Server. - Able to resolve general product problems via telephone or email support. - Good writing, editing, interpersonal and communications skills. - Good customer service skills. - Experience with different operating systems and servers. - Proficient PC skills used, as required, for testing, troubleshooting, call logging, product programming. - Professional presentation required. Communication: - Strong oral communication skills; heavy telephone and/or email, internet chat usage. - Strong writing, editing, and presentation skills. Education / Experience: - Associate's degree or equivalent required, preferably in Computer Science. - MCSA or MCSE certification is desirable. - Minimum 2 years experience in Product Support or related field required. Additional Information How to Apply Think you have the necessary qualities to join the GFI Software team? Then PLEASE APPLY ONLINE AT: <a href="http://www.smartrecruiters.com/GFISoftware/514254-technical-support-representative" rel="nofollow">http://www.smartrecruiters.com/GFISoftware/514254-technical-support-representative</a> and submit your application including your resume and salary requirements, clearly indicating which job you are applying for by quoting the reference code that appears with the job description.  <ul class="blurbs"> <li> Location: Raleigh, NC</li> <li> Compensation: --</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[Spoonflower, a web site that offers print-on-demand fabric, is one of North Carolina's most buzzed about new businesses. Artists and crafters from all over the world upload their designs to purchase and share with the Spoonflower community. Our office in RTP offers a fun, creative environment and a small, close-knit team of people who love what they do. We are currently looking for a customer advocate to help us serve our rapidly growing community of designers, sewists, and fabric lovers. We're seeking an individual with outstanding written communication skills who is also positive, patient, an excellent communicator, manages time well, displays a high energy level and who has an interest in DIY culture, fabric and design. The ideal candidate is also familiar with technical issues associated with digital design files and the use of software like Photoshop and Illustrator to create artwork. Experience offering technical support by email and phone is a plus. The customer advocate position involves handling individual communications with members of the Spoonflower community via email, telephone, and through published help documents. We are currently looking for someone to work a full-time, salaried position, with the flexibility to work weekends should scheduling needs demand it. The job will require you to: * Provide information and help for people interested in using our service (custom fabric printing), which often includes questions about preparing digital images using Photoshop and similar programs. * Answer questions about existing orders by telephone and email. * Contribute to reference information published for the benefit of customers and potential customers. * Resolve issues using a set of judgments that values the good will of customers over short-term costs. Accomplishing this in a way that is practical requires sensitivity, good judgment and quick thinking. * Research the cause of customer problems from the standpoint of Spoonflower's systems and then work with engineering and operations team members to try to improve processes and to keep the same issue from affecting other customers. * Display written and verbal communications that are clear and thoughtful as well as free of grammatical and typographical mistakes. Spoonflower has a special relationship with the community of people who use its web site. We rely upon an engaged and positive relationship with our customers in order to grow. Customer service is our most important marketing tool and the people primarily responsible for interacting with customers should possess intelligence, patience, and genuine curiosity about the people we serve. Creating positive interactions with customers while still managing time effectively is one of the primary skills of a customer advocate. Problem solving, good team communications, flexibility, and a sense of adventure are important to our organization in all roles. We want everyone who works at Spoonflower to know how and why we do things the way we do, and to contribute to an understanding of how we could do them better. To that end, we cross-train all members of our team in other aspects of the business, including cutting & packing, shipping, and printing. About Spoonflower: We look for good communication skills in writing, on the phone, and in person for all members of the Spoonflower team. We also value good problem-solving skills and the ability to improvise and adapt to a changing workflow. All our positions require hard work, dedication, enthusiasm and a sense of humor. We're a small but rapidly growing company, and hope to find terrific, talented people who can grow along with us. Life at Spoonflower: * Casual dress code * Too many snacks * Company outings * Modest benefits, including health benefits in the form of an HSA plan * 3 weeks (15 days) annual vacation * 3 yards of custom fabric a month if you wish to use it * A tightly knit team that values spontaneity, creativity, and collaboration To apply for this position, please prepare a brief unformatted text document as a cover letter that describes your particular qualifications and suitability for Spoonflower. Include your name and contact information, as well as the URLs of online material, including resume, blog, or portfolio of work. Then use the link below to paste your cover letter into the message box. Please note: We cannot pay relocating costs for individuals who are not local to this area. Thanks! APPLY FOR POSITIONS AT SPOONFLOWER <a href="http://www.spoonflower.com/feedback/new?subject=Job%3A+CustomerService" rel="nofollow">http://www.spoonflower.com/feedback/new?subject=Job%3A+CustomerService</a> [If you have trouble with the form, email text cover letter with link to resume to help (at) spoonflower.com.]  <ul class="blurbs"> <li> Location: Durham (RTP)</li> <li> Compensation: $30-$40k annually, depending on experience</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[***UPDATE*** If you just got your certifications from MyComputerCareer.com, we are unfortunately not interested. We are looking for people with a passion for the geeky - someone who has tinkered with PCs and has some real life support experience. If you decided (feel in the blank) wasn't for you and decided to sign up for some certs to change careers, this isn't you. Sorry :) The standard form cover letter from MyComputerCareer.com shouldn't be sent to a potential employer guys/girls. Everyone else is doing the exact same thing. Local IT support company is looking for residential/desktop support specialists. To be considered, please be able to accomplish the following: Remotely diagnose and fix home user computer issues Travel onsite for internet connection setup with vendors like Time Warner, AT&T, Verizon, etc Configure home routers/firewalls and wireless networks Setup email on iPhone, Android devices Remove viruses/spyware Be familiar with Microsoft Windows XP, Vista, 7, Microsoft Office 2007 and 2010, common AV software We are looking for clean cut, motivated individuals who want to work with a growing company. We offer health insurance, retirement, and vacation. Please send resume and approximate salary requirements. The sky is the limit in our company. We support small and medium sized businesses as well so there are unlimited opportunities for growth, training, advancement, and $$$.  <ul class="blurbs"> <li> Location: Raleigh/Cary/Durham</li> <li> Compensation: ~30K-40K</li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>

<![CDATA[We have a need to add to our technical support team. This is the team which support the data between our internal applications and other 3rd party applications. This is the windows support team. Top 3 Skills (stack ranked) : 1. Approximately 2 Years of support experience in a high volume customer facing environment, where the primary customer contact was by phone AND email. 2. They must have experience solving technical issues remotely. 3. Candidates must have level 1 experience trouble shooting technical issues with SQL 2005 AND 2008. They will use query analyzer AND other SQL tool To fix issues. Nice To have: 1. Experience working with Interface engines (i.e. Rhapsody, eGate, Cloverleaf, ConnectR) would be very desirable. 2. HL7 experience (i.e. understand the make-up an components of HL7 messages. <ul class="blurbs"> <li> Location: Raleigh</li> <li> Compensation: Based on experience. </li> <li>Principals only. Recruiters, please don't contact this job poster.</li> <li>Please, no phone calls about this job!</li> <li>Please do not contact job poster about other services, products or commercial interests.</li></ul> ]]>