Community & Self-Support options and Customer Support
Studio DOTBEYOND offers three main types of support:
Community Support
Studio DOTBEYOND has been commited to support many popular OpenSource packages which we use. If you have any questions, you can try to ask them at our forums, or even better - go directly to the source. Your can see our posts at the following forums:
If you have any questions, first place you should look is at our Frequently Asked Questions. Make sure you you use our search to scan content of all articles and tutorials.
If you didn't find the answer, swing by our Forums. If your search did not return any result, please post your question at our forum. If your request is regarding security or contains sensetive information please contact us using our contact form. We will answer to your request within 24-36 hours.
Direct Support
Studio DOTBEYOND warrants that we will meet or exceed the specifications and functionality of any of our design/ development project. We guarantee that any problem related to project's functionality within the first three (3) months after the date of acceptance of the final version of the project by Client will be fixed/remedied promptly and without cost to Client. To submit such request, please log in to your account and click on support request
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